Positions We Staff

Positions We Staff
Roles & Responsibilities

Tier2Tek Employment Agency can help you with your hiring needs. We understand the IT department has a complex role in an organization. From general support to software developers, we screen and recruit the perfect fit for your hiring needs. Furthermore, our recruiters are fully aware of best practice standards. In general, here is a list of IT positions we staff for. If you have a unique role that is not listed, let us know. We will find the right fit!

In addition, here’s a great article on 7 IT Roles Every Modern Company Needs to Stay Competitive

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General Technical Service Staffing

General technical service positions are the voice and face of IT. Therefore, we understand how important it is to have the right people in these important roles.

Service Desk/Help Desk

The initial first line of support for IT incidents.

Desktop Support

Onsite IT support staff to resolve workstation problems.

Application Support

Technicians that support users with specific software.

IT Provisioning

Setting up new hires, moving users, and retrieving workstations.

AV Specialist

Conference room maintenance and optimization.

Asset Management

Maintaining company IT assets, both hardware and software.

NOC – Network Operations Center

Monitoring overall company infrastructures and reporting any changes.

Active Directory Specialist

Setting up user accounts, rights, and privileges.

Mobility Specialist

Managing cell phones of an enterprise.

Procurement & Purchasing

Identifying and purchasing all IT goods and services.

General Technical Labor

Any additional IT labor required in IT support service.

Infrastructure Service Staffing

The IT Infrastructure team handles general IT operations of the organization. Certainly, they are the backbone of the IT department. This team is responsible for the network, servers, telephony, security, and integration.

IT Systems Administrator

Responsible for all physical and virtual servers of an organization.

Network Administrator

Ensures communication between multiple devices within an organization and manages the internet connection(s).

Voice & Telecommunications

Responsible for phones, VoIP and communications of the infrastructure.

IT Security

Makes sure the organization is safe from cyber attacks.

Data Center & Cloud

Part Systems Admin, part Network Admin. Manages the MDF/IDFs and Hosted Data-centers for an organization.

Disaster Recovery

Plans and manages disaster preparedness and sets up contingencies.

Solution Architect

The Solution Architect is responsible for requirements gathering, design, code review and technical oversight of any project under their particular project.

Enterprise Architect

The Enterprise Architect leverages IT industry standards and best practices, keeping current with industry trends and emerging technologies.

Integration Architect

The Integration Architect leverages IT industry standards and best practices, keeping current with industry trends and emerging technologies.

Project & Change Management Staffing

When new projects and changes need to be implemented in the IT infrastructure, these specialists are the ones to turn to for a smooth implementation.

Project Manager

Establishes and manages projects for the organization.

Program Manager

Defines and initiates program and project objectives for the company.

Quality Assurance

Develop and maintain test plans, manual and automated test scripts.

Technical Writer

Responsible for all technical documentation, editing, user and help manuals.

Change Management

Manages changes in the infrastructures along with identifying contingencies.

Enterprise Systems Staffing

This team specializes in designing, analyzing, gathering, displaying and sharing data. With this information, decision makers can make informed choices for optimal results.

Business Analyst

Gathering, analysis, requirements synthesis, and creation of requirements documentation from business functional users

Systems Analyst

Performs functional and technical requirements gathering, analysis, requirements synthesis, and creation of requirements documentation

Database Administrator

Develop and maintain databases across the organization while ensuring high levels of data availability.

Business Intelligence

Gathers organization data and converts it into actionable options for strategic planning.

Web Designer

Prepares content for the website and assists with management. They handle the aesthetic aspect of the site.

Software Development Staffing

Software programmers build custom software for the business or collaborate on large projects to automate task.

.NET, C, C++, C#, VB Developer

Developing code that integrates into OS and developing modern applications.

Web Development

PHP, WordPress, SQL Database, Ruby etc.