IT Support Recruitment Agency




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Staffing Solutions for IT Support Positions

Top Rated - IT Support Recruitment Agency

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Tier2Tek Staffing specializes in recruiting for IT service desks, prioritizing quality and attention to detail to match candidates who are skilled and fit well with your company’s culture and technical requirements. Our status as a top-rated agency underlines our dedication to fulfilling your recruitment needs efficiently and professionally.


Why Choose Tier2Tek for Your Team

Selecting the right recruitment partner is crucial. Here are compelling reasons to choose Tier2Tek Staffing:

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Fast Hiring Process

We maintain a roster of pre-screened IT service desk professionals who can be deployed rapidly to meet urgent needs.

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Communication

We keep you in the loop through every phase of the hiring process with regular updates and consultations.

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Quality Candidates

We strive to find candidates who not only have the required skills but will also seamlessly integrate into your company culture.

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Innovative Sourcing

Advanced Recruitment Tools
Utilizing cutting-edge recruitment technologies and data-driven strategies to source the best talent.


Our Statistics and Success in IT Support Recruitment

98%

High Placement Success Rate

Over 98% of our placements are rated as ‘excellent’ by our clients.

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Rapid Placement Times

The average time from understanding client needs to candidate placement is under one week.

95%

Client Retention

95% of our clients return for their future staffing needs, affirming our capability and service quality.


Success Stories

TECH COMPANY MANAGER

“Tier2Tek Staffing transformed our IT service desk operations with their top-notch recruitment services.”

IT SERVICES DIRECTOR

“Efficient, professional, and precise. Tier2Tek delivered the perfect candidates for our needs.”

OPERATIONS MANAGER

“We rely on Tier2Tek for all our staffing needs; they consistently exceed our expectations.”


Comprehensive Recruitment Process

Understand needs and challenges of IT service desk roles.

Use network to find suitable candidates.

Screen candidates for skills and compatibility.

Present top candidates for best fit.

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Candidate Screening Approach

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Professionalism: Candidates who demonstrate a professional demeanor and ethical integrity.

Communication Skills: Excellent verbal and written communication capabilities.

Technical Aptitude: Strong technical skills specifically tailored to IT service desk roles.

Work History: Candidates with a robust track record and relevant experience.


Privacy and Discretion

We maintain strict privacy standards for both clients and candidates, ensuring all information and interactions are confidential and professionally managed.

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Our Placement Guarantee

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We fully back our placements with a guarantee. If a candidate doesn’t meet your expectations, Tier2Tek Staffing will quickly find a replacement. Your satisfaction is our top priority and shows our commitment to excellent staffing.


Sample Job Description

Commitment to Excellence in IT Support Staffing

We are seeking a dedicated and skilled Service Desk Analyst to join our dynamic team. The ideal candidate will be responsible for providing first-level support to end-users, addressing their IT-related issues, and ensuring a smooth and efficient resolution process. This role requires a blend of technical expertise, excellent communication skills, and a customer-focused approach.

Key Responsibilities:

  • Provide first-level contact and problem resolution for all users with hardware, software, and applications problems.
  • Resolve as many user-reported problems as expertise permits using available tools and following procedures and policies for the handling of support cases.
  • Courteously obtain and convey concise problem information for external and internal service personnel.
  • Escalate problems as appropriate following Service Desk procedures.
  • Act as a liaison between customers and internal support staff to assure accurate problem interpretation.
  • Maintain communications with customers during the problem resolution process.

Qualifications:

  • Bachelor’s degree in Computer Science, Information Technology, or related field (preferred).
  • Proven experience as a Service Desk Analyst or similar role.
  • Strong knowledge of computer systems, mobile devices, and other tech products.
  • Ability to diagnose and resolve basic technical issues.
  • Excellent communication skills.
  • Customer-oriented and cool-tempered.

Experience Level

The Help Desk or Service Desk Support role is often considered an entry-level job. Oftentimes, those hired for support roles, like customer service representatives, have no prior experience in the exact field. They may have experience in a customer relations role and are then trained to handle inquiries regarding the employer’s specific products.

Common Certifications for Service Desk Staffing

CompTIA A+

ITIL

Google IT Support

Common Skills For Help Desk Specialists

Customer Service Abilities

Knowledge of Products and Software

Record Keeping

Common Career Path for Service Desk Support

Once an expert on the employer’s hardware or software, the specialist may be moved into a more technical role. The IT Technician works to provide technical support to users in the organization and/or customers in person. In addition, they serve as the first point of contact for troubleshooting hardware and software problems. The IT Technician will also assist employees through telephone, email, remote, and in-person. Platforms to support will include Windows, Mac, Android, and iOS.

Learn more here.

The next logical step for a Service Desk worker is to move up to manager. Ultimately, this would involve the inclusion and advancement of managerial skills. Once a customer service worker becomes an expert in the correlated product and expresses leadership abilities, they will be bumped up to a senior or managerial role.

Learn more here.

Once a customer service worker understands the core of the business software, they may be moved to a more specific role, covering the application specifically. The application support specialist’s duties consist of root cause analysis, data repair operations, methodology execution, and application service restoration. This is a level 3 support position and requires senior-level technical and application expertise.

Learn more here.