Outsourced Call Center

(720) 722-2385

@Need To Hire | @Need A Job

Outsourced, Direct-Hire, Temp-To-Hire, Seasonal & Temporary Staffing

Outsourced Service Desk Call Center
Onshore Call Center

Outsourced Call Center

We provide all-in-one Outsourced Call Center for any sized company. Our staff is US based and we pride ourselves in quality. Our full service call center is designed for IT Service Desk and a Customer Care Answering Service. Reduce costs and improve quality with the ideal Outsourced Call Center solution.

720.722.2385


Comprehensive Call Center Personalized To Your Business

Contact Us or Call 720-722-2385 to speak to a team member today.

ANY SIZED BUSINESS | REMOTE IT SERVICE DESK | CUSTOMER CARE CALLS | REQUEST A QUOTE TODAY


US-Based Call Center Providing 24/7 Service

All our team members are US-Based with strong communication and customer service skills.

We have multiple locations in the US with agents in different regions to ensure we provide constant support for our clients.

Tier2Tek Call Center - IT Support Staffing

Dedicated Team For Your Organization

When you work with us, you will have a dedicated team taking all your calls. Based on the volume of calls, we will provide the appropriate resources to handle all calls.

This team will grow with your organization and you can rely on us to manage all Tier 1 incidents.

KPIs & Metric Reporting

Metrics are important data and are used to understand overall performance. We will provide data based on your criteria and key performance indicators. Ultimately, our goal will be to perfect the performance based on periodic metrics.

Outsourced Call Center Metrics
Outsourced Call Center Disaster Recovery

Ideal For Disaster Recovery Strategy

Having your service desk outsourced with Tier2Tek allows you to mitigate disasters. We have multiple locations and mobility options to always be ready to support your customers.

Quality & Competent CRM Professionals

We are experienced with troubleshooting methodologies and always provide detailed notes in all tickets.

Additionally, we ensure great communication skills and friendly approach to all calls.

Outsourced Call Center Quality
IT Staffing Tier Call Center

IT Service Desk

Outsource your IT Service Desk with our dedicated service. Specialists will be assigned only to your account.

Customer Care Calls

Call center for customer service and addressing customer concerns.

Answering Services

Simple answering service for your organization and we filter telemarketers.

Knowledge base

Based on your requirements, we will start building a knowledge base of answers to common incidents.

Newest Technology

We use the newest and most efficient technology to provide our clients the best service possible.

24/7 Always On

We can provide 24 hour service or typical US business hours and overnight call options. We work with you to find the best option.

Phone Support

Our call centers take calls, troubleshoot and resolve incidents.

Chat Support

We can use chat sessions to resolve customer incidents.

Email Communication

Professional communication with customers to followup on remaining issues.

Documentation

All work is documented. Our staff is trained to document everything.

Ticketing System

We can adopt your ticketing system or use our own to track all work and provide metrics.

Dedicated Contact Center

Agents are assigned only to your account so they become experts supporting your business.