Outsourced Service Desk Call Center
Onshore Call Center
We provide all-in-one Outsourced Call Center for any sized businesses. Our staff is US based and we pride ourselves in quality. Our full service call center is designed for IT Service Desk and Customer Care Answering Services. Reduce costs and improve quality with the ideal Outsourced Call Center solution.
Comprehensive Call Center Personalized To Your Business
Contact Us or Call 720-722-2385 to speak to a team member today.
ANY SIZED BUSINESS | REMOTE IT SERVICE DESK | CUSTOMER CARE CALLS | REQUEST A QUOTE TODAY
US-Based Call Center Providing 24/7 Service
All our team members are US-Based with strong communication and customer service skills.
We have multiple locations in the US with agents in different regions to ensure we provide constant support for our clients.
Dedicated Team For Your Organization
When you work with us, you will have a dedicated team taking all your calls. Based on the volume of calls, we will provide the appropriate resources to handle all calls.
This team will grow with your organization and you can rely on us to manage all Tier 1 incidents.
KPIs & Metric Reporting
Metrics are important data and are used to understand overall performance. We will provide data based on your criteria and key performance indicators. Ultimately, our goal will be to perfect the performance based on periodic metrics.
Ideal For Disaster Recovery Strategy
Having your service desk outsourced with Tier2Tek allows you to mitigate disasters. We have multiple locations and mobility options to always be ready to support your customers.
Quality & Competent CRM Professionals
We are experienced with troubleshooting methodologies and always provide detailed notes in all tickets.
Additionally, we ensure great communication skills and friendly approach to all calls.
IT Service Desk
Outsource your IT Service Desk with our dedicated service. Specialists will be assigned only to your account.
Customer Care Calls
Call center for customer service and addressing customer concerns.
Answering Services
Simple answering service for your organization and we filter telemarketers.
Knowledge base
Based on your requirements, we will start building a knowledge base of answers to common incidents.
Newest Technology
We use the newest and most efficient technology to provide our clients the best service possible.
24/7 Always On
We can provide 24 hour service or typical US business hours and overnight call options. We work with you to find the best option.
Phone Support
Our call centers take calls, troubleshoot and resolve incidents.
Chat Support
We can use chat sessions to resolve customer incidents.
Email Communication
Professional communication with customers to followup on remaining issues.
Documentation
All work is documented. Our staff is trained to document everything.
Ticketing System
We can adopt your ticketing system or use our own to track all work and provide metrics.
Dedicated Contact Center
Agents are assigned only to your account so they become experts supporting your business.