What Does a Technical Account Manager Do?
Looking to hire an outstanding employee that ensures customer satisfaction with technical support? Therefore, you are looking for Technical Account Manager (TAM) staffing.
Ultimately, the TAM is the cornerstone between your online product and your customers. This may include helping customers troubleshoot issues, discussing customer service injuries, managing customer finances, and finding new clients.
The TAM has more responsibilities than a Help Desk employee. They work with sales as well, helping find new clients. Then they work as the liaison between customers and the company, smoothing out any technical or financial issues. They may also work with development teams to make sure new software and services will better fit customer needs and desires.
According to GlassDoor, the average salary for a Technical Account Manager is $122,774 a year.
- Provides business, technical, and product knowledge to post-sale customers in order to ensure customer satisfaction.
- Firstly addresses questions and technical challenges related to products and software.
- Integrates customer internal applications and systems with Turn Data Management Platform. They employ various methods, such as Server to Server, Pixel-based API, and Batch
- Educates clients on how existing and new products work. Demonstrates how it can contribute to business growth or other efficiencies.
- Monitors account to ensure usage, finances, and optimum performance.
- Frequently conducts and coordinates tactical operations reviews with clients to ensure satisfaction.
- Acts as the liaison between support teams and clients to ensure client escalations are resolved in due time.
- Then partners with Account Sales Development teams to find potential clients and build new relationships.
- Accurately replicates, identifies, and documents software issues with an appropriate tracking system.
- Performs quarterly Business reviews and assists in product training needed.
- Requires fantastic customer service and communication skills.
Common Certifications and Skills for Technical Account Managers
Customer Service Abilities
Overall, the basis. of the job deals with communicating with both upset and irate customers. Therefore, the ability to handle high-stress customer scenarios is key to becoming a great TAM. Ultimately, the candidate must be able to empathize with customers, understand their problems, and defuse upset situations. Once defused, they must be able to explain the solutions or next steps with clarity and brevity. No one wants to get stuck on the phone with a customer service rep that can’t express the solution directly.
Being the head of an entire department or process, the manager should be able to be looked upon as a rock. Employees want a boss they can rely on. They want to look to their supervisor for both support and stability. After all, when all things begin to crumble, everyone waits for the leader to jump in.
This means emotional stability, too. One of the most defining attributes of reliability is the emotional spectrum. When seats are heated, the supervisor should be level-headed. A less-than-reliable emotional balance can cause teammates to avoid the manager when stress elevates. Therefore, the Program Manager must be reliable and consistent. Lead by example, after all.
The CompTIA A+ certification is an ideal IT credential for beginners, regardless of what role they plan to go into. Overall, the certification assures that the candidate can install, configure and maintain personal computers, mobile devices, printers, and laptops. It demonstrates both basic technical abilities and troubleshooting skills, things crucial for IT Support.
Common Career Path for Technical Account Manager
An IT Manager oversees a company’s IT department. They are responsible for making sure new IT systems are implemented correctly and efficiently. These managers will also delegate specific tasks to a team to improve, repair, and design better IT systems for a company.
Over, the Account Planner takes the time to learn about your audience. Whether through statistics or customer outreach, the planner understands the needs and wants of your business’ clientele. After establishing information and analysis about the market, the Planner then works to create strategies. These strategies include campaigns, customer service needs, and brand strategies. Simply put, they work to improve a company’s overall outreach with customers.
The Business Analyst is responsible for gathering documents and examining the needs and requirements of the business. They analyze data and help with new technology solutions to save the company money and make them more efficient.