Customer Care, Customer Service Staffing
Tier2Tek Staffing Agency provides high-volume surge staffing options for Customer Service and Customer Care jobs. When companies need to fill positions for these roles, they turn to Tier2Tek Staffing for high-quality, prescreened talent.
Experienced Customer Care Staffing
Tier2Tek Staffing has been filling Customer Service and Customer Care positions for many years. Simply let us know more about the position you are filling and how soon you need the position filled.
From Call Center Representatives to Customer Care, our recruitment agency has prescreened candidates available in our database. Most importantly, we update our candidate database regularly. As a result, we have the most current candidates available in the market today.
What Does a Customer Care Representative Do?
Customer Service and Customer Care positions have varying responsibilities. In general, Customer Care Representatives answer phone calls from customers and do their best to resolve their questions and concerns.
Based on the company’s needs, this position can either be onsite or remote, but is perfect for remote work. Customer Service Agents can screen phone calls from a home office or at the company location. To be able to work remotely, Customer Service Agents should have a reliable broadband internet connection, a quiet workspace, and up-to-date hardware.
If Customer Care and Customer Service are not what you are looking for, you can refer to other roles that we staff for.
While a customer service representative job could require former education, it usually is not a necessity. Overall, customer service jobs require both experience and soft skills to handle the communication necessary to deal with customers in a negative or informative situation. Therefore, a candidate should have plenty of experience in the specific field or as a customer service representative beforehand.
The candidate should be great at communication, problem-solving, and management. They should also be able to handle high-stress situations and work diligently to help improve the customer experience.
Remote Work-From-Home Customer Care Jobs
It takes dedication, commitment, and self-discipline to be able to successfully work from home. The convenience of working from home remotely has some significant distractions to be aware of.
Employees should always have a distraction-free workspace during their work hours. In addition, the internet connection should be upgraded to compensate for shared, family usage. Finally, the employee should have up-to-date hardware that is for business purposes only.
Employers can take great advantage of remote, work-from-home customer service staff. For instance, saving on real estate is a huge advantage for businesses. Next, tardiness and inclement weather situations are almost entirely eliminated.
During and after the COVID-19 pandemic, more and more businesses have adapted to employees working remotely. Finally, qualified remote employees are much happier working from home and producing greater outcomes.
According to GlassDoor, the average salary for a Customer Care Representative is $38,085 a year.
Sample Customer Care Job Description for Staffing
The Customer Care Representative provides excellent customer service, resulting in the highest level of customer satisfaction. The employee must enjoy speaking with customers over the phone and can problem-solve verbally. In this position, you will be performing a variety of tasks over the phone, including receiving inbound calls, making outbound calls, completing order entries, and updating customer information in the company database. Provide general written/verbal support for customers with single contact resolution. Provide best-in-class customer experience utilizing strong written and verbal communication skills focused on resolving the customer’s concern at the first point of contact.
- Call Center Agents are responsible for receiving and responding to client inquiries and information requests.
- Answer customer questions regarding product specifications and concerns.
- Candidates are expected to take 50+ calls per day.
- Identify and document the root cause of customer issues using active listening and strategic questions.
- Work hand-in-hand with the sales team to ensure that customer’s expectations are exceeded.
- Communicate with IT, sales, and operations both internally and externally.
- Data/Order Entry daily.
- Articulate, customer-focused, and possesses proper telephone etiquette.
- Excellent communication skills, both verbal and written.
- Experience answering a telephone call.
- Strong customer service skills.
- Can work in a high-paced environment that requires attention to detail and accuracy.
- Intermediate knowledge of Microsoft Office tools (Excel, Word, Outlook, etc.).
- Demonstrates computer proficiency and the ability to maneuver and navigate between computer screens and programs.
- Positive adaptability to change.
Common Skills For Customer Care Specialists
Customer Service Abilities
Overall, the basis. of the job deals with communicating with both upset and irate customers. Therefore, the ability to handle high-stress customer scenarios is key to becoming a great Customer Care worker. Ultimately, the candidate must be able to empathize with customers, understand their problems, and defuse upset situations. Once defused, they must be able to explain the solutions or next steps with clarity and brevity. No one wants to get stuck on the phone with a customer service rep that can’t express the solution directly.
Knowledge of Products and Software
If a Customer Care worker is representing a company, they need to be fully aware of the company’s mission, usage of the products, and how the products work. With this, they can help fix customer issues.
Therefore, the employee must understand all aspects and lingo surrounding the company’s product. With this knowledge, they can then go through the correct troubleshooting and explaining processes. Without it, the entire service process will screech to a halt.
Ultimately, the specialist may not have this knowledge before getting the job, but they will need to learn it during the onboarding process to become affluent in the company’s product.
Because the specialist may work with a multitude of people daily, they are likely to have to report tickets and maintain notes on each individual user. From recording the overall issues to detailing the steps used to fix them, the worker will have to have great record-keeping abilities. With this information, they can expedite troubleshooting and fixes in the future.
Common Career Path for Customer Care
The next logical step for a Desktop Support worker is to move up to manager. Ultimately, this would involve the inclusion and advancement of managerial skills. Once a Desktop Support worker becomes an expert in the correlated product and expresses leadership abilities, they will be bumped up to a senior or managerial role.
Once an IT service professional understands the core of the business software, they may be moved to a more specific role, covering the application specifically. The application support specialist’s duties consist of root cause analysis, data repair operations, methodology execution, and application service restoration. This is a level 3 support position and requires senior-level technical and application expertise.
The IT Help Desk Specialist is responsible for the initial response to requests, incidents, and problems from business users. For example, they take the initial phone calls from business users and do their best to resolve the issues remotely.
This position requires exceptional communication skills and the ability to document customer issues. In addition, specialists must have an exceptional understanding of operating systems and how they function
Highest-Paying States for Customer Care Roles