Application Support Staffing

(720) 722-2385

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App Support Staffing Company
Application Support Specialist

Application Support Staffing

Tier2Tek IT Staffing sources Application Support Specialist by finding professional and qualified candidates for your industry. This is a level 2.5-to-3 support role and possess senior-level technical and application expertise required for detailed support.

For Experienced App Support Specialists Staffing

Email us or call us at (720) 722-2385. We provide staffing services nationwide.

Tier2Tek IT staffing firm has multiple years of experience in staffing for App Support Specialists. Most importantly, we make sure all our candidates have a background in application support. Let us know about your unique hiring needs and we will provide you talented candidates based on your time-frame

Tier 2.5-3 IT Application Support Staffing (App Support)

The Application Support Engineer is a team-oriented, self-directed and reliable technical professional. They have experience in providing in-depth knowledge of the supported applications in order to provide a full range of services. Their duties consist of root cause analysis, data repair operations, methodology execution and application service restoration. This is level 3 support position and requires senior-level technical and application expertise.

Responsibilities Include

  • Strong analytical skills, robust troubleshooting skills and a high attention to detail.
  • Develop and maintain tracking tools for support service requests and resolutions.
  • Excellent verbal and written communication skills.
  • Production support and troubleshooting of issues with business systems and applications.
  • Perform the change control ticketing process and coordinate with the infrastructure teams to support application upgrades, maintenance and due diligence across multiple production and non-production environments (script and code deployments, restore/refresh, upgrade/deploy, configure, patch maintenance).
  • Work with business users to maintain application configurations and manage admin functions.
  • Review and analyze information, forecasts, methods, schedules, systems, processes and procedures.
  • Refer to expert resources when complex support issues arise.
  • Work with the company‚Äôs team to successfully close support service requests and support testing activities.
  • Work with project teams to help implement, maintain and improve internal systems.
  • Effectively communicate relevant IT-related information to site management and client management.
  • Maintain system efficiency.
  • Test and coordinate modifications to the system when needed.
  • Troubleshoot problems when they occur.
  • Maintain communication with corporate IT and operations staff.
  • Work with corporate IT to resolve complex issues.
  • Produce regular reports on a daily, weekly and monthly basis.
  • Respond to all inquiries related to computer issues.
  • Responsible for professional verbal and written communication with all internal and external customers.
  • Assist with various research projects and/or special projects.
  • Sets goals to provide continuous improvement for assigned site.