Technical Services Technician

The Technical Services Technician provides essential technical assistance across a range of hardware and software systems, addressing issues swiftly to minimize downtime. This role involves hands‑on maintenance, troubleshooting, and support—both on site and remotely—ensuring equipment functions smoothly and users stay productive.

In this position, you’ll interact directly with clients and internal teams to diagnose problems, implement solutions, and maintain detailed records of technical work. The ideal candidate is proactive, technically skilled, and communicative, with a passion for keeping systems reliable and users satisfied.

Responsibilities

• Perform installation, configuration, and routine maintenance of hardware and software systems.

• Analyze technical issues, run diagnostics, and resolve malfunctions efficiently.

• Provide on-site and remote support to clients and internal stakeholders.

• Document service requests, resolutions, and escalate complex issues as needed.

• Assist in testing and deployment of new equipment or system upgrades.

• Maintain accurate records of technical work and inventory.

Qualifications

• High school diploma or GED; technical certifications (e.g., CompTIA A+) preferred.

• Hands-on experience with computer hardware, networks, and software troubleshooting.

• Strong problem-solving skills and attention to detail.

• Excellent communication and customer service abilities.

• Ability to work independently and manage multiple tasks effectively.

• Flexibility for occasional travel or varied working hours as needed.

Job Benefits

• Health insurance coverage including medical, dental, and vision.

• Paid time off and paid holidays.

• Retirement savings plan (e.g., 401(k)) with company matching.

• Opportunities for professional development and technical certifications.

• Supportive team environment and clear growth pathways.

Salary Range

The expected salary for this role falls in the range of approximately $62,000 to $97,500 annually, depending on experience and technical proficiency.