Voice and Telecommunications Staffing Agency
Tier2Tek Staffing and Recruitment Agency provides solutions for Voice and Telecommunications staffing. The Voice Engineer is responsible for a company’s entire phone system. From hardware to software, they design and implement voice technology so organizations can communicate through their telephone.
For Experienced Voice and Telecommunications Staffing
Tier2Tek Staffing Agency has years of experience in staffing IT roles such as Voice and Telecommunications Staffing. We take time to ensure that our candidates are professional, experienced, and have the capabilities to perform the job thoroughly. We interview all our candidates before we send them to our clients. Our IT recruiters will find the ideal fit for your staff augmentation needs.
What Does a Voice and Telecommunications Technician Do?
The Voice Engineer is responsible for a company’s internal telephone system. From extensions to full phone numbers, the engineer works with telephone service providers to manage the voice technology service of a company.
The Voice Engineer also has a strong background in networking. They often work closely with Network Engineers to supplement the voice technology within an organization’s network.
In addition to the physical network, the Voice Engineer also designs and implements the voice-over IP system in an organization. In summary, this team is responsible for how the company communicates internally and externally.
According to GlassDoor, the average salary for a Voice Engineer is $96,325 a year.
Sample Voice and Telecommunications Technician Job Description for Staffing
The Telecommunications Technician will have 2+ years of direct experience with VoIP and have a valid CCNA certification
- Duties include physical installation of equipment and software configuration of equipment.
- Up-to-date skills and in-depth knowledge of a Cisco VoIP phone systems and equipment are essential.
- Troubleshoot VoIP issues.
Sample Contact Center Engineer Job Description for Staffing
The Contact Center Engineer will have 5+ years of direct experience with Cisco VoIP and Cisco UCCX platforms plus have a valid CCNA certification.
- Provides contact centers with all scripting and call routing design and implementation.
- Experience with Telestrat (Call and Screen Recording), Nuance (Text to Speech/Voice Recognition), TeleOpti (Workforce Management), NovelVox (Finesse Middle-Ware), and InGenius (Salesforce Connector).
- Must have strong network troubleshooting skills and be very familiar with VoIP.
- Must be able to troubleshoot call routing issues.
Common Certifications for a Voice Engineer
Cisco CCNA Voice
The CCNA, provided by the technology juggernaut, Cisco, is considered a staple certification for all Voice specialists. Overall, the certification requires an entry-level course and test, proving abilities in skills in VoIP technologies such as IP PBX, IP telephony, handset, call control, and voicemail solutions. Therefore, it shows all the basic abilities that the voice engineer needs to complete the creation and establishment of a company’s voice systems.
CCNP Service Provider Operations (CCNP)
Also provided by Cisco (noticing a trend?), the CCNP takes network information and creation further, proving that each candidate has a strong foundation in both the creation and maintenance of IP NGN core (PE-PE and PE-CE) network infrastructures. Because the voice engineer will work directly in creating and overseeing networks for the company, they need a strong foundation in both the isolation of problems and the installation of solutions. Therefore, having the CCNP certification shows they have significant skills in overall networks.
Unified Communications Knowledge
Overall, the Voice Engineer will often be asked to use Cisco’s Unified Communications Network as the basis of the company’s communication system. This platform will allow the company to connect with customers and fellow workers through a variety of mediums. Due to being a pillar of voice systems overall, the engineer should be well-versed in the platform.
Due to being the leader and administrator of a company’s voice network, the majority of the Voice Engineer’s work will involve troubleshooting. Once the Engineer goes about installing and creating the VoIP, the rest of their responsibilities will surround upkeep. Therefore, the professional should have expert troubleshooting skills, giving them the ability to quickly pinpoint and fix issues, keeping the company running smoothly.
Parallel Jobs and Career Paths
Firstly, analyzes existing hardware, software, and networking systems. Secondly, creates and implements scalable Cisco networks according to business needs and specifications. Thirdly, tests and troubleshoots Cisco systems after installation and ongoing as needed. Finally, works to resolve technical issues with networks, hardware, and software when they arise.
Sysadmins are responsible for installation, configuration, maintenance, and upkeep of an organization’s servers.
They configure the enterprise servers and maintain the operating system life cycles. This includes active directory domains, group policies, print servers, VMware, email, single sign-on, and a variety of other services. The primary responsibility of the Sysadmin is to ensure services are available to users on the network.
Overall, the Infrastructure Software Engineer is a similar practice to a normal Software Engineer. Henceforth, the difference in roles comes down to the part of the software they develop. While Software Engineers use their expertise to create functioning applications, the Infrastructure Software Engineer comes first, creating the tools and basis upon the software to be built upon.