Voice and Telecommunications Staffing

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Voice and Telecommunications Staffing Agency

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Tier2Tek Staffing and Recruitment Agency provides solutions for Voice and Telecommunications staffing. The Voice Engineer is responsible for a company’s entire phone system. From hardware to software, they design and implement voice technology so organizations can communicate through their telephone.

Need to hire in December 2023?

For Experienced Voice and Telecommunications Staffing

Tier2Tek Staffing Agency has years of experience in staffing IT roles such as Voice and Telecommunications Staffing. We take time to ensure that our candidates are professional, experienced, and have the capabilities to perform the job thoroughly. We interview all our candidates before we send them to our clients. Our IT recruiters will find the ideal fit for your staff augmentation needs.

What Does a Voice and Telecommunications Technician Do?

The Voice Engineer is responsible for a company’s internal telephone system. From extensions to full phone numbers, the engineer works with telephone service providers to manage the voice technology service of a company.

The Voice Engineer also has a strong background in networking. They often work closely with Network Engineers to supplement the voice technology within an organization’s network.

In addition to the physical network, the Voice Engineer also designs and implements the voice-over IP system in an organization. In summary, this team is responsible for how the company communicates internally and externally.

Average Salary

According to GlassDoor, the average salary for a Voice Engineer is $96,325 a year.

Sample Voice and Telecommunications Technician Job Description for Staffing

The Telecommunications Technician will have 2+ years of direct experience with VoIP and have a valid CCNA certification

  • Duties include physical installation of equipment and software configuration of equipment.
  • Up-to-date skills and in-depth knowledge of a Cisco VoIP phone systems and equipment are essential.
  • Troubleshoot VoIP issues.

Sample Contact Center Engineer Job Description for Staffing

The Contact Center Engineer will have 5+ years of direct experience with Cisco VoIP and Cisco UCCX platforms plus have a valid CCNA certification. 

  • Provides contact centers with all scripting and call routing design and implementation.
  • Experience with Telestrat (Call and Screen Recording), Nuance (Text to Speech/Voice Recognition), TeleOpti (Workforce Management), NovelVox (Finesse Middle-Ware), and InGenius (Salesforce Connector).
  • Must have strong network troubleshooting skills and be very familiar with VoIP.
  • Must be able to troubleshoot call routing issues.

Common Certifications for a Voice Engineer

Cisco CCNA Voice

CCNP Service Provider Operations (CCNP)

Common Skills

Unified Communications Knowledge


Parallel Jobs and Career Paths

Firstly, analyzes existing hardware, software, and networking systems. Secondly, creates and implements scalable Cisco networks according to business needs and specifications. Thirdly, tests and troubleshoots Cisco systems after installation and ongoing as needed. Finally, works to resolve technical issues with networks, hardware, and software when they arise.

Learn more here.

Sysadmins are responsible for installation, configuration, maintenance, and upkeep of an organization’s servers.

They configure the enterprise servers and maintain the operating system life cycles. This includes active directory domains, group policies, print servers, VMware, email, single sign-on, and a variety of other services. The primary responsibility of the Sysadmin is to ensure services are available to users on the network.

Learn more here.

Overall, the Infrastructure Software Engineer is a similar practice to a normal Software Engineer. Henceforth, the difference in roles comes down to the part of the software they develop. While Software Engineers use their expertise to create functioning applications, the Infrastructure Software Engineer comes first, creating the tools and basis upon the software to be built upon.

Learn more here.

Highest-Paying States for Voice Engineers



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