Voice Admin Staffing Agency
Tier2Tek Recruitment Company provides solutions for Voice Admin staffing. The role’s main responsibility is to manage and analyze voice-based network systems. They associate these systems, provide analysis and find improvements to better increase efficiency.
For Voice Admin Staffing
Tier2Tek Employment Firm has years of experience with Voice Admin staffing. Our company will take the time to determine your company’s voice network application needs and find the best candidates for this role. As a direct hire company, we have an array of prescreened candidates ready to work. Tier2Tek looks forward to collaborating with your company to assist with all your staffing needs.
What Does a Voice Admin Do?
A Voice Admin oversees tracking and managing issues and problems that come from voice network-based systems. Systems such as landlines, wireless, voicemail, etc. They find any sort of issues that arise and troubleshoot how to fix them. The Admin will then transfer the problems to the appropriate employees.
For any company that relies on voice-based network systems, the Voice Admin is particularly important. These employees assure voice systems are working and provide customer and client services if problems arise. They also provide feedback to improve these systems when needed.
Average Salary
According to GlassDoor, the average salary for a Voice Admin is $55,563.
Responsibilities
- Uses problem-solving and decision-making skills to resolve network issues.
- Performs advanced troubleshooting of telecom hardware and software. Analyzes and evaluates issues.
- Troubleshoots all international and domestic calling troubles.
- Works with internal operational staff to deploy new voice systems and services.
- Maintains accurate documentation and designs of voice configurations, architecture, network, and operating procedures.
- Tracks and reports incidents and considers improvements.
- Provides ongoing feedback to upper management.
- Is available for overtime work when needed.
Common Certifications and Skills for a Voice Admin
Cisco CCNA Voice
The CCNA, provided by the technology juggernaut, Cisco, is considered a staple certification for all Voice specialists. Overall, the certification requires an entry-level course and test, proving abilities in skills in VoIP technologies such as IP PBX, IP telephony, handset, call control, and voicemail solutions. Therefore, it shows all the basic abilities that the voice admin needs to complete the creation and establishment of a company’s voice systems.
Unified Communications Knowledge
Overall, the Voice Admin will often be asked to use Cisco’s Unified Communications Network as the basis of the company’s communication system. This platform will allow the company to connect with customers and fellow workers through a variety of mediums. Due to being a pillar of voice systems overall, the engineer should be well-versed in the platform.
Troubleshooting
Due to being the leader and administrator of a company’s voice network, the majority of the Voice Admin’s work will involve troubleshooting. Once the Admin goes about installing and creating the VoIP, the rest of their responsibilities will surround upkeep. Therefore, the professional should have expert troubleshooting skills, giving them the ability to quickly pinpoint and fix issues, keeping the company running smoothly.
Parallel Jobs and Career Paths
The Voice Engineer is responsible for a company’s internal telephone system. From extensions to full phone numbers, the engineer works with telephone service providers to manage the voice technology service of a company.
The Voice Engineer also has a strong background in networking. They often work closely with Network Engineers to supplement the voice technology within an organization’s network.
Firstly, analyzes existing hardware, software, and networking systems. Secondly, creates and implements scalable Cisco networks according to business needs and specifications. Thirdly, tests and troubleshoots Cisco systems after installation and ongoing as needed. Finally, works to resolve technical issues with networks, hardware, and software when they arise.
Overall, the Infrastructure Software Engineer is a similar practice to a normal Software Engineer. Henceforth, the difference in roles comes down to the part of the software they develop. While Software Engineers use their expertise to create functioning applications, the Infrastructure Software Engineer comes first, creating the tools and basis upon the software to be built upon.