IT Support Technician

An IT Support Technician provides technical assistance to end users, ensuring that hardware, software, and network systems run efficiently. They serve as the first point of contact for troubleshooting issues, diagnosing problems, and implementing solutions to maintain smooth daily operations.

In this role, the technician works closely with staff across all departments, offering guidance, training, and support for various technology-related needs. Strong communication skills, patience, and a proactive approach to problem-solving are essential for success.

Responsibilities

• Respond to and resolve help desk tickets in a timely manner

• Troubleshoot hardware, software, and network issues for end users

• Install, configure, and maintain computer systems and peripherals

• Assist with user account setup and access permissions

• Perform routine system maintenance and updates

• Document technical procedures and resolutions

• Provide training and guidance on software applications and IT best practices

• Escalate complex technical issues to higher-level support when necessary

Qualifications

• High school diploma or equivalent; associate degree or technical certification preferred

• Experience in IT support, troubleshooting, and system maintenance

• Knowledge of operating systems, networking, and common software applications

• Strong problem-solving skills with attention to detail

• Excellent communication and customer service abilities

• Ability to work independently and as part of a team

• Familiarity with remote support tools and ticketing systems

Job Benefits

• Health, dental, and vision insurance

• Paid time off and holidays

• Retirement savings plan with company match

• Professional development and certification reimbursement

• Employee assistance program

• Opportunities for career growth within the IT department

Salary Range

Annual compensation typically falls between $48,000 and $66,000, depending on experience level and technical expertise.