Help Desk Support Specialist

The Help Desk Support Specialist plays a key role in ensuring end users across the organization receive timely and effective technical assistance. This position supports a wide range of IT needs—from resolving common desktop issues to maintaining software performance and assisting with hardware troubleshooting—both in the office and on the production floor.

This is a direct-hire opportunity with our client in the manufacturing and industrial solutions industry. Ideal for someone who enjoys problem-solving and thrives in a fast-paced environment, this role offers hands-on exposure to enterprise systems, user support, and opportunities for growth within a structured IT department.

Responsibilities

• Respond to help desk tickets via phone, email, and ticketing system with a focus on fast, friendly support

• Troubleshoot and resolve hardware and software issues for desktops, laptops, printers, and mobile devices

• Assist with user account setup, password resets, and permissions using Active Directory

• Install and configure operating systems, Microsoft 365 applications, and other company software

• Document support procedures and maintain accurate records of user issues and resolutions

• Support onboarding/offboarding processes including equipment setup and configuration

• Collaborate with IT teams to escalate and resolve complex technical problems

• Perform basic network troubleshooting and support VPN and remote access

Qualifications

• Associate’s degree in Information Technology, Computer Science, or a related field

• 1–2 years of experience in a help desk, IT support, or desktop technician role

• Familiarity with Windows OS, Microsoft 365, and help desk software

• Basic understanding of networking, user permissions, and remote support tools

• Strong communication skills and a commitment to excellent customer service

• Ability to manage multiple tasks and prioritize in a dynamic support environment

• IT certifications such as CompTIA A+ or Microsoft are a plus

Job Benefits

• Health, dental, and vision insurance

• Paid time off, holidays, and sick leave

• 401(k) with company match

• Training and certification support

• Stable work environment with opportunities for advancement

• Exposure to a variety of IT systems and infrastructure

Salary Range

$46,000 – $60,000 annually, depending on experience, certifications, and technical proficiency.