End User Support Technician

This role involves collaborating directly with employees to resolve technical concerns, providing clear guidance, and ensuring smooth daily operations. You’ll manage support tickets, troubleshoot hardware and software issues, and assist new users with onboarding tools and systems.

You’ll work within a dynamic IT environment to maintain efficiency and user satisfaction. This includes diagnosing problems promptly, escalating more complex issues as needed, and contributing to a well-supported technology experience here.

Responsibilities

• Respond to and prioritize end user support requests through tickets, email, or phone

• Troubleshoot and resolve hardware, software, and network challenges with clarity and patience

• Assist in setting up and configuring workstations, printers, and user accounts

• Collaborate with IT team members to escalate issues beyond first-level support

• Maintain accurate documentation of support procedures and resolutions

• Participate in training sessions or knowledge-sharing initiatives for end users

Qualifications

• Strong customer service and communication skills

• Experience with Windows and/or macOS operating systems

• Familiarity with common office software (e.g., Microsoft Office suite, email platforms)

• Basic understanding of networking and peripheral device connectivity

• Aptitude for quickly learning new tools and adapting to evolving systems

• Prior experience in IT support, help desk, or related technician roles is preferred

Job Benefits

• Health, dental, and vision insurance coverage

• Paid time off including vacation, sick leave, and personal days

• Opportunities for professional development and relevant certifications

• Collaborative work environment with a supportive team structure

• Access to discounted or subsidized technology resources or services

Salary Range

Annual pay typically falls between $48,000 and $66,000, varying with your background, technical skill set, and relevant experience.