NOC (Network Operations Center) Recruitment Agency
NOC Staffing Solutions for Reliable Network Operations
At Tier2Tek Staffing, we specialize in providing top NOC (Network Operations Center) professionals to ensure the smooth operation and security of your IT infrastructure. Our expertise in the NOC field means you get the right talent to monitor, manage, and optimize your network systems around the clock. Whether you need network engineers, system administrators, or security analysts, we offer tailored staffing solutions to keep your operations running efficiently. Trust Tier2Tek Staffing to strengthen your network operations. Let’s ensure your network’s success together.
What Does an IT NOC Analyst Do?
The IT department in an organization has multiple sub-departments. Every member is focused on their own role. As a result, they may have no idea that there’s a problem with the IT infrastructure. Therefore, the network operations center, known as the NOC, is there to monitor and send you alerts that may occur. They monitor all network activity.
NOC Technicians monitor the organization’s IT infrastructure 24/7. For example, they have monitoring tools that alert them if anything diverts from the norm. Afterward, the NOC Analyst follows a set protocol to notify the responsible IT departments. The primary goal of the NOC analyst is to proactively identify incidents and address them before they become problems.
Responsibilities of IT NOC Analyst include:
- Answer service requests via email, telephone, or in person.
- Monitor and identify major issues. Report them to management.
- Contact hardware and telecom vendors for support as necessary.
- Perform routine maintenance on company networks.
- Ensure policies and operational procedures are documented.
- Prepare reports for management on a weekly and monthly basis.
- Follow SOPs in order to perform routine network changes, migrations, and maintenance.
- Identify, troubleshoot, and solve network-related issues and problems proficiently using monitoring tools.
- Open trouble tickets and follow up on network issues.
- Complete all paperwork in a timely manner.
- Interact positively with peers, other departments, and vendors to identify operational issues.
- Provide corrective procedures to resolve problems.
- Be available for on-call responsibilities on a rotating schedule.
- Be available for overtime work when needed.
Technologies Used in NOC
- Network Monitoring Tools: Tools like SolarWinds, Nagios, and PRTG help monitor network performance and uptime.
- Incident Management Software: Systems like ServiceNow and Jira streamline incident tracking and resolution.
- Network Security Solutions: Firewalls, intrusion detection systems (IDS), and VPNs safeguard network infrastructure.
- Configuration Management Tools: Puppet, Ansible, and Chef automate network configuration changes.
- Traffic Analysis Software: NetFlow, Wireshark, and Splunk analyze data flow to identify bottlenecks.
- Automation and Scripting Languages: Python, Bash, and PowerShell help automate repetitive tasks.