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Improving the Image of Service Desk – A Guide for IT Managers

Improving the Image of Service Desk - A Guide for IT Managers

In today’s fast-paced digital environment, the role of the IT Service Desk is pivotal in ensuring seamless operations across all business units. This article aims to provide IT Managers with actionable strategies to enhance the efficiency and customer satisfaction of their IT Service Desks. Understanding the Current Perception Assessing Stakeholder Perspectives: The first step in … Read more

How to Copy, Duplicate Files or Folders in FTP

If you are trying to copy a file or folder in your FTP client, you probably have found there are no options in your FTP client such as FileZilla to do so. Cutting or moving option is available, but not to copy or duplicate files and folders. Ouch! Don’t worry, downloading and the uploading back to … Read more