When selecting an MSP for your business needs, it’s important to identify a partner who offers expertise in the particular field.
Specialized/experienced: Most MSPs provide an array of services asserting to be experts in every one. Does the MSP actually have veteran IT Managers who have worked for large enterprises? No matter the challenge, IT Managers with experience has undergone similar challenges and can provide insight.
Communication: Does the MSP thoroughly provide communication when you need it? Do they answer your calls every time? Respond to emails as top priority?
Rate: Are they competitive and beat other MSP rates? Can they provide you a comparison of their competition?
Value: Will the MSP IT team absorb current policies and drive metrics in the positive direction?