Tier 1 Support Technician

As the first point of contact for IT support, the Tier 1 Support Technician is responsible for resolving basic technical issues and ensuring smooth day-to-day operations for end users. You’ll provide front-line assistance for hardware, software, and system access problems, escalating more complex issues as needed while delivering prompt and professional service.

This is a direct-hire opportunity with our client in the digital marketing and media industry. It’s a great fit for someone starting their IT career who is eager to gain hands-on experience in a fast-paced, tech-centric environment. You’ll work closely with experienced IT staff, gaining exposure to a wide range of systems and support practices.

Responsibilities

• Respond to user support requests via phone, email, and ticketing system

• Troubleshoot and resolve basic issues with computers, printers, email, and software

• Provide support for Microsoft 365, Windows OS, and commonly used applications

• Assist with user account creation, password resets, and access permissions

• Document incidents and solutions clearly in the help desk platform

• Escalate unresolved or more complex issues to Tier 2 support or specialists

• Support onboarding activities, including hardware setup and basic training

• Follow established procedures and contribute to documentation updates

Qualifications

• Associate’s degree in Information Technology or a related field (or equivalent experience)

• 0–2 years of experience in an IT support or help desk role

• Familiarity with Windows OS, Microsoft 365, and basic troubleshooting tools

• Good communication and customer service skills

• Ability to follow procedures, ask questions, and work well in a team

• IT certifications such as CompTIA A+ are a plus but not required

Job Benefits

• Health, dental, and vision insurance

• Paid time off, holidays, and sick leave

• 401(k) with employer match

• On-the-job training and mentorship from senior IT staff

• Opportunities for advancement into Tier 2 or specialized support roles

• A collaborative and creative company culture

Salary Range

$42,000 – $54,000 annually, depending on experience, certifications, and technical aptitude.