Technical Support Technician

A Technical Support Technician provides assistance to customers and internal teams in diagnosing, troubleshooting, and resolving technical issues across a range of hardware, software, and network systems. This role requires a strong understanding of technology, excellent communication skills, and the ability to work efficiently under pressure while maintaining a customer-focused approach.

Working closely with other IT staff and departments, the technician ensures issues are addressed promptly, tracks resolutions, and escalates complex cases when necessary. The position involves both remote and in-person support, requiring adaptability and a problem-solving mindset to handle a variety of technical challenges.

Responsibilities

• Respond to customer inquiries via phone, email, and live chat regarding technical issues

• Diagnose and troubleshoot hardware, software, and network problems

• Install, configure, and maintain computer systems and applications

• Document support requests, resolutions, and recurring issues in ticketing systems

• Escalate unresolved or complex cases to higher-level support teams

• Provide clear instructions and guidance to users with varying technical knowledge

• Perform routine maintenance to ensure optimal system performance

• Stay updated on new technologies, software updates, and security protocols

Qualifications

• High school diploma or equivalent; associate’s degree or relevant certifications preferred

• Proven experience in technical support or help desk environment

• Strong knowledge of computer systems, operating systems, and networking fundamentals

• Excellent problem-solving and troubleshooting skills

• Strong verbal and written communication abilities

• Ability to multitask and prioritize in a fast-paced environment

• Customer service-oriented mindset with patience and empathy

• Familiarity with ticketing systems and remote support tools

Job Benefits

• Health, dental, and vision insurance

• Paid time off and holidays

• 401(k) retirement plan with company match

• Professional development and certification reimbursement

• Opportunities for career advancement

• Flexible work schedules for eligible employees

Salary Range

Annual compensation typically ranges from $45,000 to $63,000, depending on experience, technical skill level, and certifications.