Technical Support Technician

In this role, the Technical Support Technician provides hands-on support for hardware, software, and system issues across a growing, tech-driven organization. You’ll be responsible for resolving technical problems, assisting with equipment setup, and helping users navigate systems critical to daily operations.

This is a direct-hire opportunity with our client in the renewable energy solutions industry. It’s a great fit for someone who’s technically sharp, eager to learn, and values working in an environment where reliability and sustainability go hand in hand. You’ll play a key part in supporting internal teams and ensuring minimal downtime across departments.

Responsibilities

• Troubleshoot and resolve hardware and software issues for desktops, laptops, mobile devices, and peripherals

• Assist with setup and configuration of user workstations and IT equipment

• Provide technical support for Microsoft 365, internal applications, and operating systems

• Manage user accounts and permissions using tools like Active Directory

• Track, document, and resolve support tickets using a help desk system

• Support new hire onboarding and equipment provisioning

• Perform basic networking troubleshooting and escalate complex issues when needed

• Maintain IT documentation and follow internal procedures

Qualifications

• Associate’s degree in IT or a related field, or equivalent hands-on experience

• 1–3 years of experience in a technical support or help desk role

• Working knowledge of Windows OS, Microsoft 365, and common support tools

• Familiarity with Active Directory and basic networking concepts

• Strong problem-solving and communication skills

• Ability to manage multiple requests and prioritize in a fast-paced environment

• IT certifications (CompTIA A+, Network+, or Microsoft) are a plus

Job Benefits

• Health, dental, and vision insurance

• Paid time off, holidays, and sick leave

• 401(k) with employer contribution

• Professional development and training support

• Collaborative environment with mission-driven work

• Pathways to growth in IT infrastructure or system administration

Salary Range

$48,000 – $62,000 annually, depending on experience, certifications, and technical skill set.