Technical Support Engineer

As a Technical Support Engineer, you’ll be the technical expert customers rely on when they encounter issues with software platforms, integrations, or cloud services. You’ll troubleshoot complex problems, guide users through solutions, and collaborate with product and development teams to ensure high service quality and user satisfaction.

This is a direct-hire opportunity with our client in the SaaS and cloud solutions industry. It’s ideal for someone with a strong technical foundation, excellent communication skills, and a passion for solving real-world problems in a dynamic, tech-driven environment. You’ll have the chance to work with cutting-edge tools and grow into more advanced engineering or product support roles.

Responsibilities

• Respond to and resolve customer issues involving SaaS applications, APIs, integrations, and system performance

• Diagnose and troubleshoot complex technical problems via ticketing systems, remote tools, and logs

• Guide users through configuration, installation, and setup of software products

• Collaborate with engineering, product, and QA teams to identify bugs and implement fixes

• Maintain accurate and detailed documentation of customer interactions and technical solutions

• Develop knowledge base articles and contribute to support documentation

• Assist in onboarding and training new customers on platform features and best practices

• Monitor product performance and escalate systemic issues to internal teams

Qualifications

• Bachelor’s degree in Information Technology, Computer Science, or related field

• 2–4 years of experience in a technical support, systems, or customer-facing engineering role

• Strong understanding of web technologies, APIs, and cloud platforms (e.g., AWS, Azure)

• Proficiency with troubleshooting tools, log analysis, and support ticket workflows

• Excellent communication and problem-solving skills

• Familiarity with scripting or query languages (e.g., SQL, PowerShell, Bash) is a plus

• Certifications such as CompTIA Network+, Microsoft Azure Fundamentals, or AWS Certified Cloud Practitioner are a bonus

Job Benefits

• Health, dental, and vision insurance

• Paid vacation, sick leave, and holidays

• 401(k) with employer match

• Ongoing training and professional development

• Opportunities for growth into DevOps, product support, or software engineering

• Fast-paced, collaborative work environment with modern tech stack

Salary Range

$65,000 – $85,000 annually, depending on experience, technical expertise, and certification level.