Technical Support Analyst

The Technical Support Analyst provides critical support to end users by diagnosing and resolving software, hardware, and systems issues. This role ensures business operations run smoothly by responding to technical inquiries, maintaining user accounts, and escalating complex problems to specialized IT teams when needed.

This is a direct-hire opportunity with our client in the business software solutions industry. Ideal for professionals with a solid IT foundation and excellent communication skills, this role offers the chance to work in a collaborative environment while developing expertise in enterprise tools, user support, and system troubleshooting.

Responsibilities

• Respond to and resolve Level 1 and Level 2 support tickets related to software, hardware, and network issues

• Troubleshoot user-reported issues across desktop environments, web-based platforms, and cloud applications

• Maintain user accounts, permissions, and group policies using Active Directory

• Monitor system performance and proactively address recurring technical issues

• Assist with setup and configuration of user devices and applications

• Document incidents, solutions, and support procedures in the service desk system

• Collaborate with IT and engineering teams to escalate and resolve complex issues

• Help maintain IT documentation, user guides, and knowledge base content

Qualifications

• Associate’s or Bachelor’s degree in Information Technology or a related field

• 2–3 years of experience in a technical support or service desk role

• Strong proficiency with Windows OS, Microsoft 365, and Active Directory

• Working knowledge of networking fundamentals and remote access tools

• Excellent problem-solving and communication skills

• Ability to multitask and prioritize in a fast-paced environment

• IT certifications such as CompTIA A+, Network+, or Microsoft certifications are a plus

Job Benefits

• Health, dental, and vision insurance

• Paid holidays, vacation, and sick time

• 401(k) with employer match

• Reimbursement for certifications and training

• Opportunities for advancement into systems or application support roles

• Collaborative work environment with exposure to enterprise technologies

Salary Range

$52,000 – $68,000 annually, depending on experience, technical skill set, and certification level.