Tech Support Representative

Solving problems and helping people is the core of what this Tech Support Representative role is all about. You’ll be the voice customers rely on when something goes wrong—whether it’s a product malfunction, connectivity issue, or software question. Your job is to listen, troubleshoot, and deliver clear, friendly guidance that restores confidence and keeps things running smoothly.

This is a direct-hire opportunity with our client in the consumer electronics industry. It’s an ideal role for someone with excellent communication skills, a strong grasp of technology, and a passion for helping others. If you’re looking to grow your tech skills in a customer-facing role, this is your opportunity to build a solid foundation in support and service.

Responsibilities

• Respond to customer inquiries via phone, email, or chat regarding product functionality and technical issues

• Walk users through troubleshooting steps for hardware and software problems

• Document customer interactions, issues, and solutions in a support ticketing system

• Escalate unresolved issues to senior technical staff or engineering teams

• Assist with product setup, account configuration, and firmware/software updates

• Educate users on best practices and product features to reduce repeat issues

• Provide feedback to internal teams on recurring issues or product concerns

Qualifications

• High school diploma or equivalent; associate’s degree or technical certification is a plus

• 1–2 years of experience in a technical support, help desk, or customer service role

• Strong understanding of consumer technology, mobile devices, and basic networking

• Excellent communication and problem-solving skills

• Patience and empathy when working with users of varying technical skill levels

• Experience with CRM or help desk platforms is preferred

• Bilingual skills are a bonus, but not required

Job Benefits

• Health, dental, and vision insurance

• Paid time off, holidays, and sick leave

• 401(k) with employer match

• Product discounts and employee perks

• Ongoing training and development opportunities

• Path to advancement into senior support or technical roles

Salary Range

$45,000 – $58,000 annually, depending on experience, technical proficiency, and communication skills.