Remote Support Technician

The Remote Support Technician plays a vital role in keeping virtual systems and users connected and productive. You’ll deliver real-time technical assistance to remote employees, students, or clients, resolving issues with software, connectivity, and device functionality—without being on-site. This role requires strong communication skills, fast problem-solving, and a customer-focused approach.

This is a direct-hire opportunity with our client in the online education and e-learning industry. It’s a great fit for someone who thrives in a remote support environment, enjoys using technology to help others, and wants to build a career in IT with flexibility and purpose.

Responsibilities

• Provide remote troubleshooting and technical support via phone, chat, and remote access tools

• Resolve issues related to software, connectivity, hardware configuration, and system performance

• Assist with Microsoft 365, VPN access, remote desktop environments, and common web platforms

• Guide users through step-by-step instructions for installations, configurations, and updates

• Document all support activities and resolutions in a ticketing system

• Escalate unresolved or complex issues to Tier 2 or infrastructure teams

• Support onboarding of new remote users, including provisioning access and delivering IT orientation

• Help maintain self-service knowledge base articles and support documentation

Qualifications

• Associate’s degree in Information Technology or related field, or equivalent work experience

• 1–3 years of experience in a remote IT support, help desk, or technical support role

• Proficiency with remote support tools, Microsoft 365, Windows OS, and basic networking

• Strong communication, patience, and customer service skills

• Ability to troubleshoot across various environments, devices, and platforms

• Experience with VPN, multi-factor authentication, and collaboration tools (Zoom, Teams, etc.)

• Certifications such as CompTIA A+ or Microsoft 365 Certified: Fundamentals are a plus

Job Benefits

• Health, dental, and vision insurance

• Paid time off, holidays, and sick leave

• 401(k) with employer match

• Fully remote work with flexible scheduling options

• Reimbursement for certifications and professional development

• Opportunities for growth into advanced remote support or cloud-based roles

Salary Range

$50,000 – $65,000 annually, depending on experience, technical proficiency, and remote support capabilities.