Junior IT Support Technician

tarting your career in IT with a role that offers variety, mentorship, and exposure to professional systems? The Junior IT Support Technician position provides all of that. In this role, you’ll assist internal staff with day-to-day technical issues, support software and hardware operations, and ensure that systems run smoothly—especially in high-demand office environments.

This is a direct-hire opportunity with our client in the legal services industry. It’s a great match for someone early in their IT journey who’s eager to develop their skills in a structured environment with opportunities for growth. You’ll work closely with experienced technicians and gain real-world experience in enterprise support.

Responsibilities

• Provide first-line support for desktops, laptops, printers, and mobile devices

• Assist with troubleshooting issues related to Windows OS, Microsoft 365, and other legal software

• Set up and configure new workstations and user accounts

• Respond to support tickets and document all actions taken

• Help onboard new users by preparing hardware and ensuring access to necessary systems

• Perform routine maintenance, updates, and asset tracking

• Escalate more complex issues to senior IT staff as needed

• Maintain professionalism and clear communication with non-technical users

Qualifications

• Associate’s degree in IT or related field (or equivalent experience)

• 1–2 years in a help desk or IT support role preferred

• Familiarity with Windows OS, Microsoft 365, and basic networking

• Strong communication and troubleshooting skills

• Ability to follow procedures and contribute to process documentation

• IT certifications such as CompTIA A+ or Microsoft are a plus

Job Benefits

• Health, dental, and vision insurance

• Paid time off, holidays, and sick leave

• 401(k) with company match

• On-the-job training and mentorship

• Opportunities for advancement into system support or specialist roles

• Supportive, professional work culture

Salary Range

$44,000 – $56,000 annually, depending on experience, certifications, and technical proficiency.