IT User Support Specialist

The IT User Support Specialist is a critical resource for employees needing technical assistance with their daily tools and systems. You’ll provide direct support to end users by resolving hardware, software, and access issues, ensuring minimal downtime and smooth operation of essential services.

This is a direct-hire opportunity with our client in the government services sector. It’s a great role for someone who enjoys working hands-on with technology and people, thrives on solving technical problems, and values working in a stable, service-oriented environment.

Responsibilities

• Provide front-line support for desktops, laptops, printers, and mobile devices

• Troubleshoot and resolve issues with software applications, Windows OS, and Microsoft 365

• Assist with user account setup, password resets, and access permissions in Active Directory

• Document and manage support requests through a ticketing system

• Support audio/visual setups for meetings, presentations, and remote sessions

• Escalate complex technical issues to appropriate teams and follow up to ensure resolution

• Maintain accurate IT documentation and assist with inventory tracking

• Educate users on system features, security policies, and technology best practices

Qualifications

• Associate’s degree in Information Technology or related field (or equivalent experience)

• 1–3 years of experience in a help desk or user support role

• Proficiency with Windows OS, Microsoft 365, and common business applications

• Familiarity with Active Directory, networking basics, and remote support tools

• Strong interpersonal and communication skills

• Ability to handle multiple support requests in a timely and professional manner

• IT certifications (CompTIA A+, Microsoft, ITIL) are a plus

Job Benefits

• Health, dental, and vision insurance

• Paid time off, holidays, and sick leave

• 401(k) or government retirement plan options

• Reimbursement for certifications and professional development

• Supportive team culture with long-term career stability

• Opportunity to serve a meaningful mission through technology

Salary Range

$50,000 – $65,000 annually, depending on experience, certifications, and technical skill set.