IT Systems Support Technician

The IT Systems Support Technician ensures that the core IT systems supporting research, operations, and administration remain functional, secure, and efficient. This role blends user support with systems maintenance—covering everything from troubleshooting end-user issues to assisting with servers, networks, and cloud-based tools that power business-critical functions.

This is a direct-hire opportunity with our client in the biotechnology industry. It’s an excellent fit for a technically skilled individual who enjoys variety in their day and is looking to build a long-term career in systems support, infrastructure, or IT administration within an innovative, science-driven environment.

Responsibilities

• Provide technical support for desktops, laptops, mobile devices, and local network issues

• Assist with maintaining and troubleshooting servers, storage systems, and backup infrastructure

• Manage user accounts, permissions, and access rights using Active Directory

• Support system updates, patches, and configuration changes

• Monitor system performance and escalate potential issues before they impact operations

• Help implement and maintain cybersecurity best practices

• Document support requests, resolutions, and routine procedures

• Participate in IT projects, including system upgrades and technology rollouts

Qualifications

• Associate’s or Bachelor’s degree in Information Technology or a related field

• 2–3 years of experience in technical support or systems support roles

• Solid understanding of Windows OS, Microsoft 365, and basic server/network concepts

• Familiarity with Active Directory, Group Policy, DNS/DHCP, and endpoint management tools

• Experience with ticketing systems and IT documentation

• Strong problem-solving and organizational skills

• Certifications such as CompTIA A+, Network+, Microsoft, or similar are a plus

Job Benefits

• Health, dental, and vision insurance

• Paid time off, holidays, and sick days

• 401(k) with employer match

• Professional development and certification support

• Collaborative, science-focused work environment

• Opportunities for growth into systems administration or infrastructure roles

Salary Range

$54,000 – $70,000 annually, depending on experience, systems expertise, and certification level.