IT Support Technician

As an IT Support Technician, you will be responsible for providing day-to-day technical support for hardware, software, and network systems in a fast-paced healthcare technology environment. You’ll handle support tickets, assist with equipment setup and maintenance, and ensure end users have the tools they need to perform their work efficiently and securely.

This is a direct-hire opportunity with our client in the healthcare technology industry. The ideal candidate is hands-on, customer-focused, and comfortable troubleshooting a wide range of IT issues. This role offers the chance to grow in a mission-driven organization where technology plays a key role in improving patient care and operational efficiency.

Responsibilities

• Respond to IT support requests via ticketing system, phone, and in person

• Troubleshoot issues with desktop computers, laptops, printers, and mobile devices

• Install, configure, and maintain hardware, operating systems, and standard applications

• Support users with Microsoft 365, email, VPN, and remote access tools

• Maintain user accounts, permissions, and security settings in Active Directory

• Assist with network connectivity and basic troubleshooting (wired/wireless)

• Document all support interactions and maintain technical documentation

• Help manage IT inventory and perform routine system checks and updates

Qualifications

• Associate’s degree in IT, Computer Science, or a related field (or equivalent experience)

• 1–2 years of experience in an IT support, help desk, or technician role

• Proficiency in Windows operating systems and Microsoft 365 applications

• Basic knowledge of Active Directory, networking, and endpoint security

• Strong communication and customer service skills

• Ability to prioritize and manage multiple technical tasks simultaneously

• IT certifications (CompTIA A+, Network+, Microsoft) are a plus

Job Benefits

• Health, dental, and vision insurance

• Paid time off, holidays, and sick days

• 401(k) with company match

• On-the-job training and career advancement opportunities

• Supportive and collaborative work culture

• Opportunity to work in a technology-focused healthcare environment

Salary Range

$46,000 – $60,000 annually, depending on experience, certifications, and technical proficiency.