IT Support Manager

The IT Support Manager is responsible for overseeing the daily operations of the IT support team, ensuring high-quality service delivery and optimal system performance across the organization. You’ll lead a team of technicians, manage workflows, resolve escalated issues, and implement strategies to improve support efficiency and user satisfaction.

This is a direct-hire opportunity with our client in the transportation and logistics industry. It’s ideal for a seasoned IT professional with strong leadership abilities and a passion for building reliable, scalable support processes. You’ll play a key role in aligning IT services with business goals in a high-availability, fast-paced environment.

Responsibilities

• Lead and manage the IT support team, providing coaching, training, and performance evaluations

• Develop and enforce IT support procedures, SLAs, and documentation standards

• Oversee support ticket queues, ensuring timely response and resolution of issues

• Handle high-priority technical escalations and coordinate incident response

• Collaborate with infrastructure, cybersecurity, and operations teams on cross-functional projects

• Monitor support metrics and generate performance reports for senior leadership

• Manage IT assets, procurement, and vendor relationships

• Ensure compliance with internal policies, data security standards, and industry regulations

Qualifications

• Bachelor’s degree in Information Technology, Computer Science, or a related field

• 5–7 years of IT experience, including 2+ years in a leadership or management role

• Strong understanding of Windows environments, Microsoft 365, and networking fundamentals

• Proven ability to manage support teams and streamline operations in a multi-site or distributed setting

• Familiarity with ITIL practices, service management tools, and performance reporting

• Excellent communication, organizational, and decision-making skills

• Relevant certifications (e.g., ITIL Foundation, Microsoft 365, CompTIA Security+) are preferred

Job Benefits

• Health, dental, and vision insurance

• Paid vacation, holidays, and sick leave

• 401(k) with employer match

• Leadership development programs and certification reimbursement

• Strategic role with influence on company-wide IT policies and planning

• Opportunities for advancement into senior IT management or operations leadership

Salary Range

$90,000 – $110,000 annually, depending on experience, leadership background, and technical expertise.