IT Support Coordinator

The IT Support Coordinator oversees and streamlines daily IT support operations, ensuring that service requests are managed efficiently and users receive timely, effective solutions. This role bridges technical support and administrative coordination—tracking support tickets, assigning tasks, and helping standardize processes while also providing hands-on technical assistance when needed.

This is a direct-hire opportunity with our client in the professional services and consulting industry. It’s an ideal position for someone with a background in IT support who’s ready to take on more responsibility in workflow management, service delivery, and team coordination. The role offers exposure to both the technical and operational sides of IT.

Responsibilities

• Coordinate and prioritize incoming IT support requests to ensure timely resolution

• Provide technical support for desktops, laptops, mobile devices, and common applications

• Maintain and monitor the ticketing system; assign and escalate tickets as necessary

• Track IT support metrics, generate performance reports, and recommend process improvements

• Assist with user onboarding/offboarding, hardware provisioning, and account management

• Communicate with end users to provide updates, gather feedback, and ensure satisfaction

• Collaborate with IT leadership to implement support policies and documentation standards

• Maintain inventory records and assist with procurement coordination

Qualifications

• Associate’s or Bachelor’s degree in Information Technology or related field

• 2–4 years of experience in IT support or help desk roles, with coordination or lead experience preferred

• Proficiency with Windows OS, Microsoft 365, and help desk software

• Familiarity with Active Directory, basic networking, and IT asset management

• Strong organizational, multitasking, and communication skills

• Experience with service desk metrics, reporting, or ITIL practices is a plus

• Certifications such as CompTIA A+, ITIL Foundation, or Microsoft certifications are preferred

Job Benefits

• Health, dental, and vision insurance

• Paid time off, holidays, and sick leave

• 401(k) with employer match

• Training and certification reimbursement

• Career growth opportunities into IT operations, service management, or team leadership

• Supportive and process-driven work environment

Salary Range

$54,000 – $70,000 annually, depending on experience, coordination skills, and technical expertise.