IT Support Analyst

As an IT Support Analyst, you will be responsible for resolving a wide range of technical issues, supporting both end users and systems critical to daily operations. You’ll analyze problems, provide solutions, and ensure that hardware, software, and network services run smoothly and efficiently across the organization.

This is a direct-hire opportunity with our client in the e-commerce and retail technology industry. The ideal candidate combines technical troubleshooting skills with a strong customer service mindset and is comfortable supporting remote and on-site environments. This role is perfect for someone looking to expand their IT support capabilities in a fast-paced, tech-driven company.

Responsibilities

• Provide Level 1 and Level 2 technical support for desktops, laptops, mobile devices, and related peripherals

• Troubleshoot and resolve issues involving software, hardware, connectivity, and user accounts

• Analyze recurring problems, identify root causes, and recommend long-term solutions

• Manage and maintain user accounts, permissions, and access controls via Active Directory and Microsoft 365

• Support cloud applications, collaboration tools, and VPN connectivity

• Log, track, and update service requests through a ticketing system

• Assist in onboarding/offboarding processes, including equipment setup and access configuration

• Maintain and update IT documentation, SOPs, and knowledge base articles

Qualifications

• Associate’s or Bachelor’s degree in Information Technology or a related field

• 2–4 years of experience in IT support or service desk roles

• Strong proficiency with Microsoft 365, Windows OS, and Active Directory

• Basic understanding of networking concepts, VPNs, and endpoint security

• Familiarity with remote support tools and help desk software

• Excellent analytical thinking, communication, and customer service skills

• Certifications such as CompTIA A+, Network+, or Microsoft Certified: Modern Desktop Administrator are a plus

Job Benefits

• Comprehensive health, dental, and vision insurance

• Paid vacation, sick leave, and company holidays

• 401(k) with employer match

• Reimbursement for certifications and continued education

• Fast-paced, team-oriented environment with career advancement opportunities

• Exposure to modern IT systems and cloud-based infrastructure

Salary Range

$55,000 – $70,000 annually, depending on experience, technical certifications, and industry knowledge.