IT Support Administrator

The IT Support Administrator manages the day-to-day technology needs of the organization, ensuring reliable access to systems, software, and networks across teams. You’ll take ownership of user support, system configuration, and IT asset management, serving as a critical point of contact for both technical issues and routine system administration tasks.

This is a direct-hire opportunity with our client in the architecture and urban planning industry. It’s an excellent fit for someone with a well-rounded IT background who enjoys a mix of user support and behind-the-scenes systems work. The role offers a balance between hands-on troubleshooting and administrative oversight of core IT functions.

Responsibilities

• Provide Tier 1 and Tier 2 technical support for desktops, laptops, printers, and mobile devices

• Manage user accounts, permissions, and group policies via Active Directory

• Install, configure, and update hardware and software across office environments

• Support Microsoft 365, Windows OS, and standard business applications

• Monitor system performance and handle patch management and software updates

• Maintain IT documentation, inventory records, and asset tracking systems

• Assist with backup management, basic networking, and security protocols

• Coordinate with vendors and service providers when necessary

Qualifications

• Associate’s or Bachelor’s degree in Information Technology, Computer Science, or related field

• 2–4 years of experience in IT support or system administration roles

• Strong knowledge of Windows environments, Microsoft 365, and basic networking

• Familiarity with Active Directory, DNS, DHCP, and system monitoring tools

• Excellent troubleshooting, communication, and documentation skills

• Ability to manage multiple tasks independently and prioritize support needs

• Certifications such as CompTIA A+, Microsoft Certified: Modern Desktop Administrator, or similar are a plus

Job Benefits

• Health, dental, and vision insurance

• Paid time off, holidays, and sick leave

• 401(k) with employer match

• Training and certification support

• Opportunity to grow into systems administration or infrastructure-focused roles

• Creative, design-driven work environment with collaborative teams

Salary Range

$56,000 – $72,000 annually, depending on experience, certifications, and system administration skills.