IT Service Desk Technician

Looking to kickstart your IT career in a professional, mission-driven environment? The IT Service Desk Technician is the go-to resource for employees experiencing technical issues with systems, devices, and applications. This role focuses on providing responsive, hands-on support while maintaining smooth day-to-day IT operations across departments.

This is a direct-hire opportunity with our client in the healthcare administration industry. It’s an ideal position for someone who enjoys solving problems, working with a variety of technologies, and delivering excellent service to end users. You’ll gain exposure to enterprise software, hardware, and network systems, with plenty of room for growth.

Responsibilities

• Provide first-level technical support for desktop computers, mobile devices, printers, and basic network connectivity

• Respond to and manage support requests via phone, email, and ticketing system

• Assist with account management, software installations, and system configurations

• Troubleshoot issues involving Microsoft 365, Windows OS, and VPN access

• Document problems, solutions, and procedures in the help desk knowledge base

• Help onboard and offboard employees, including hardware setup and access provisioning

• Escalate unresolved issues to higher-level IT staff and track progress through resolution

• Ensure adherence to company security protocols and IT policies

Qualifications

• Associate’s degree in Information Technology or a related field

• 1–2 years of experience in a help desk or service desk environment

• Proficiency in Microsoft 365, Windows OS, and remote support tools

• Basic understanding of networking, Active Directory, and endpoint security

• Excellent communication, problem-solving, and customer service skills

• Ability to prioritize tasks and handle multiple support tickets efficiently

• IT certifications (CompTIA A+, Microsoft, etc.) are a plus

Job Benefits

• Health, dental, and vision insurance

• Paid time off, holidays, and sick leave

• 401(k) with employer match

• Training and career development support

• Stable work environment in a purpose-driven industry

• Pathway to more advanced IT support or system administration roles

Salary Range

$48,000 – $62,000 annually, depending on experience, certifications, and technical skill level.