IT Help Desk Technician

As an IT Help Desk Technician, you will serve as the first line of support for technical issues across the organization, ensuring attorneys, staff, and administrators have reliable access to the systems and tools they need. You’ll handle incoming support requests, resolve a wide range of IT problems, and escalate issues when necessary to keep operations running smoothly and securely.

This is a direct-hire opportunity with our client in the legal services industry. The ideal candidate is tech-savvy, highly responsive, and comfortable communicating with both technical and non-technical users. This role is perfect for someone looking to grow their career in IT while gaining hands-on experience with a variety of enterprise systems in a professional, service-focused environment.

Responsibilities

• Respond to help desk tickets and provide first-level support for hardware, software, and network issues

• Set up and configure user workstations, laptops, and peripheral equipment

• Assist with password resets, email access, VPN, and remote connectivity

• Troubleshoot common issues with Microsoft 365, printers, video conferencing tools, and internal applications

• Maintain documentation of problems, resolutions, and system changes

• Escalate complex issues to appropriate IT personnel when needed

• Provide support for onboarding/offboarding processes including account and equipment setup

• Ensure users follow IT security protocols and report potential risks

Qualifications

• Associate’s degree in Information Technology, Computer Science, or related field

• 1–2 years of experience in a help desk or technical support role

• Familiarity with Windows OS, Microsoft 365, and help desk ticketing systems

• Basic understanding of networking, remote support tools, and Active Directory

• Strong customer service and communication skills

• Ability to work efficiently, prioritize requests, and remain calm under pressure

• IT certifications (CompTIA A+, Microsoft, etc.) are a plus

Job Benefits

• Health, dental, and vision insurance

• Paid time off, holidays, and sick leave

• 401(k) with employer contribution

• Training and certification reimbursement

• Opportunities for career growth within the IT department

• Exposure to professional software and legal support systems

Salary Range

$45,000 – $58,000 annually, depending on experience, certifications, and technical skill level.