IT Desktop Analyst

The IT Desktop Analyst supports users across the organization by maintaining desktop environments, troubleshooting complex technical issues, and ensuring systems remain secure, efficient, and up to date. This role blends traditional end-user support with deeper technical responsibilities related to software deployment, asset management, and system optimization.

This is a direct-hire opportunity with our client in the financial technology services industry. It’s ideal for an experienced support professional who wants to move beyond basic help desk duties and play a more active role in workstation lifecycle management, automation, and enterprise IT support.

Responsibilities

• Provide advanced support for desktops, laptops, peripherals, and mobile devices

• Troubleshoot and resolve software, hardware, and system performance issues

• Assist with system imaging, software deployment, patch management, and upgrades

• Maintain user accounts, security groups, and permissions via Active Directory

• Manage and document IT assets, hardware inventory, and licensing records

• Collaborate with IT teams to support infrastructure rollouts and end-user computing projects

• Respond to escalated tickets and provide mentorship to junior support staff

• Ensure compliance with internal IT policies and data security standards

Qualifications

• Associate’s or Bachelor’s degree in Information Technology or a related field

• 2–4 years of experience in desktop support, IT operations, or systems administration

• Proficiency in Windows OS, Microsoft 365, endpoint management tools (e.g., SCCM, Intune)

• Solid understanding of Active Directory, group policy, and network fundamentals

• Strong problem-solving, analytical, and documentation skills

• Excellent interpersonal and customer service abilities

• Relevant certifications such as CompTIA A+, Microsoft 365 Certified: Modern Desktop Administrator, or ITIL are a plus

Job Benefits

• Health, dental, and vision insurance

• Paid vacation, holidays, and sick time

• 401(k) with employer match

• Opportunities for professional development and certification

• Exposure to enterprise IT systems and infrastructure projects

• Career advancement into system engineering or endpoint management roles

Salary Range

$58,000 – $74,000 annually, depending on experience, technical skill set, and certification level.