IT Customer Support Specialist

As an IT Customer Support Specialist, you will be responsible for providing technical assistance to internal users and external clients, ensuring timely and effective resolution of IT-related issues. You’ll act as a liaison between the user and technical teams, helping troubleshoot problems, answer questions, and guide users through product functionality or system errors.

This is a direct-hire opportunity with our client in the logistics and supply chain management industry. The ideal candidate has a strong customer service mindset, excellent communication skills, and the technical knowledge to support a range of systems and applications. This role is well-suited for someone who enjoys helping others and thrives in a fast-paced, solution-driven environment.

Responsibilities

• Provide first-line support to users experiencing hardware, software, or system access issues

• Respond to customer inquiries via phone, email, or ticketing system in a professional and timely manner

• Troubleshoot problems related to desktops, mobile devices, applications, and cloud-based platforms

• Document all support interactions and resolutions in the ticketing system

• Escalate complex technical issues to Tier 2/3 support as needed

• Assist with onboarding and offboarding of users, including account setup and hardware deployment

• Maintain up-to-date knowledge of systems, applications, and internal IT procedures

• Help create user documentation and self-help resources

Qualifications

• Associate’s degree in Information Technology, Computer Science, or related field

• 1–3 years of experience in IT support or customer-facing technical roles

• Strong knowledge of Microsoft 365, Windows OS, and basic networking

• Excellent communication and interpersonal skills

• Ability to troubleshoot issues logically and provide step-by-step guidance

• Familiarity with remote support tools and help desk software

• IT certifications (CompTIA A+, Microsoft, or similar) are a plus

Job Benefits

• Health, dental, and vision insurance

• Paid time off, holidays, and sick leave

• 401(k) with employer match

• Training and career development opportunities

• Supportive team environment focused on quality and service

• Opportunities to grow into advanced support or systems roles

Salary Range

$48,000 – $63,000 annually, depending on experience, certifications, and customer service expertise.