Hardware Support Technician

The Hardware Support Technician provides technical assistance for diagnosing, repairing, and maintaining computer hardware, peripherals, and related equipment. This role involves working directly with end-users and internal teams to ensure hardware systems operate efficiently and reliably.

In addition to troubleshooting and repairs, the technician manages equipment installations, performs preventative maintenance, and documents technical procedures. The role requires strong problem-solving skills, attention to detail, and the ability to communicate effectively with both technical and non-technical users.

Responsibilities

• Diagnose and repair hardware issues on desktops, laptops, and peripheral devices

• Install, configure, and maintain computer hardware and related equipment

• Perform preventative maintenance to reduce downtime and extend hardware lifespan

• Document service requests, repair processes, and equipment configurations

• Collaborate with IT teams to support system upgrades and hardware rollouts

• Maintain inventory of spare parts and replacement equipment

• Provide on-site and remote support to resolve technical issues promptly

Qualifications

• High school diploma or equivalent; associate degree or technical certification preferred

• Proven experience in computer hardware repair and maintenance

• Familiarity with various operating systems, including Windows and macOS

• Strong troubleshooting and diagnostic skills

• Ability to read and interpret technical manuals and schematics

• Excellent communication and customer service skills

• Ability to lift and transport computer equipment as needed

Job Benefits

• Health, dental, and vision insurance

• Paid time off and holidays

• Retirement savings plan with employer contribution

• Professional development and certification reimbursement

• Employee discounts on technology and equipment

Salary Range

$46,000 – $64,000 per year, depending on skills, experience, and technical expertise.