Field Desktop Support Technician

Field Desktop Support Technicians deliver hands-on technical assistance to end users, ensuring hardware, software, and network systems run smoothly. They respond to service requests, troubleshoot issues on-site, and work closely with IT teams to maintain optimal technology performance across the organization.

This role requires adaptability, problem-solving skills, and strong communication abilities, as it often involves interacting with staff across various departments. The technician must be able to diagnose and resolve issues quickly while maintaining a high level of customer service.

Responsibilities

• Provide on-site technical support for desktop computers, laptops, mobile devices, printers, and related peripherals

• Install, configure, and maintain hardware, software, and operating systems

• Diagnose and resolve hardware and software issues promptly

• Set up new workstations and perform equipment upgrades as needed

• Manage and document support requests using a ticketing system

• Assist with network connectivity issues and basic troubleshooting

• Collaborate with IT staff to implement updates, patches, and security measures

• Train end users on new systems, applications, and best practices

Qualifications

• Associate degree in Information Technology, Computer Science, or related field, or equivalent work experience

• Proven experience in desktop support or similar technical role

• Proficiency with Windows, macOS, and common office productivity tools

• Strong troubleshooting skills for both hardware and software

• Familiarity with networking basics (TCP/IP, DNS, DHCP)

• Excellent communication and customer service skills

• Ability to work independently and manage multiple priorities

• Industry certifications such as CompTIA A+, Network+, or Microsoft certifications preferred

Job Benefits

• Health, dental, and vision insurance

• Retirement savings plan with employer match

• Paid time off and company holidays

• Professional development and certification reimbursement

• Employee discounts on technology and software

• Opportunities for career advancement within the IT department

Salary Range

$50,000 – $68,000 annually, depending on experience, certifications, and technical expertise.