Desktop Support Technician

As a Desktop Support Technician, you will provide hands-on technical support for desktop computers, laptops, printers, and peripheral devices across the organization. You’ll troubleshoot hardware and software issues, assist with system installations, and support users in person, remotely, and over the phone to ensure minimal downtime and a seamless IT experience.

This is a direct-hire opportunity with our client in the corporate IT services industry. The ideal candidate has strong troubleshooting skills, a proactive approach to resolving issues, and excellent interpersonal abilities. This role is perfect for someone who enjoys problem-solving and is looking to grow their career in a stable, enterprise IT environment.

Responsibilities

• Provide Tier 1 and Tier 2 support for desktops, laptops, printers, and mobile devices

• Install, configure, and maintain hardware, software, and operating systems

• Assist with new user setups, moves, and equipment upgrades

• Support Microsoft 365 applications, Windows OS, and remote access tools

• Troubleshoot network connectivity and VPN access issues

• Maintain asset inventory and perform hardware diagnostics and replacements

• Document support activities and resolutions in the ticketing system

• Ensure adherence to IT security policies and procedures

Qualifications

• Associate’s degree in IT, Computer Science, or related field (or equivalent experience)

• 1–3 years of experience in a desktop or end-user support role

• Strong knowledge of Windows OS, Microsoft 365, and basic networking

• Familiarity with Active Directory, ticketing systems, and remote support tools

• Excellent problem-solving, communication, and customer service skills

• Ability to work independently and manage time effectively

• IT certifications (CompTIA A+, Microsoft, etc.) are a plus

Job Benefits

• Health, dental, and vision insurance

• Paid vacation, holidays, and sick leave

• 401(k) with company match

• Training and certification support

• Collaborative work environment with room for advancement

• Hands-on experience with a wide range of enterprise technologies

Salary Range

$50,000 – $64,000 annually, depending on experience, certifications, and technical proficiency.