Desktop Support Engineer

A Desktop Support Engineer provides technical assistance to end-users, ensuring that computers, software, and related systems operate smoothly. This role involves diagnosing hardware and software issues, implementing effective solutions, and maintaining a reliable IT environment for day-to-day operations.

Working closely with internal teams, the engineer supports both in-office and remote employees, ensuring minimal downtime and high productivity. The position requires strong troubleshooting skills, excellent communication, and a proactive approach to preventing IT issues before they escalate.

Responsibilities

• Install, configure, and maintain desktop computers, laptops, and peripherals

• Diagnose and resolve hardware, software, and network issues in a timely manner

• Provide remote and in-person technical support to staff across various locations

• Set up new user accounts, email, and access permissions

• Ensure security protocols and antivirus solutions are in place and updated

• Maintain an inventory of IT equipment and recommend replacements or upgrades

• Assist in deploying operating system updates and software patches

• Collaborate with IT teams to implement technology improvements and solutions

Qualifications

• Associate or bachelor’s degree in information technology, computer science, or related field

• 2+ years of experience in desktop support or similar IT support role

• Strong knowledge of Windows and macOS operating systems

• Familiarity with networking concepts and troubleshooting methods

• Experience with Microsoft Office 365 administration

• Excellent problem-solving and communication skills

• Ability to work independently and manage multiple tasks

• CompTIA A+, Microsoft, or similar certifications preferred

Job Benefits

• Health, dental, and vision insurance

• Paid time off and company holidays

• Retirement savings plan with employer match

• Professional development and certification reimbursement

• Opportunities for career growth within the IT department

• Employee wellness programs

Salary Range

Annual compensation typically ranges from $50,000 to $70,000, depending on experience, certifications, and technical expertise.