Desktop Services Technician

A Desktop Services Technician supports end-users by maintaining, troubleshooting, and upgrading desktop hardware, software, and related peripherals. The role involves direct interaction with employees to ensure their technology runs smoothly, with an emphasis on prompt issue resolution and minimizing downtime.

This role also requires installing and configuring systems, monitoring performance, and assisting with technology rollouts. The technician collaborates with other IT team members to uphold security protocols and maintain a reliable and efficient work environment.

Responsibilities

• Install, configure, and maintain desktop computers, laptops, and related hardware

• Troubleshoot and resolve software, hardware, and peripheral issues

• Perform system upgrades, patches, and security updates

• Assist in deploying new hardware and technology solutions

• Maintain accurate records of equipment inventory and repairs

• Provide technical support to end-users in person, via phone, and remotely

• Collaborate with other IT staff on system improvements and issue resolution

• Ensure compliance with company IT policies and security standards

Qualifications

• Associate degree in Information Technology or related field, or equivalent experience

• Proven experience in desktop support or a similar technical role

• Strong knowledge of Windows and macOS operating systems

• Familiarity with networking basics and troubleshooting connectivity issues

• Proficiency in hardware repair and component replacement

• Excellent problem-solving skills and attention to detail

• Strong communication and customer service skills

• Ability to manage multiple tasks and prioritize effectively

Job Benefits

• Comprehensive health, dental, and vision insurance

• Paid time off and company holidays

• Retirement savings plan with employer match

• Professional development and certification support

• Employee discounts on technology and related services

• Opportunities for career advancement within the IT department

Salary Range

$47,500 – $65,000 annually, depending on skills, certifications, and years of experience.