Computer Help Desk Technician

Every day brings new challenges for the Computer Help Desk Technician—whether it’s getting someone back online, resolving software issues, or assisting with password resets. In this role, you’ll handle a variety of technical problems, providing first-level support to employees so they can stay productive and connected.

This is a direct-hire opportunity with our client in the publishing and media industry. It’s ideal for someone who’s resourceful, customer-friendly, and enjoys digging into common tech issues with confidence and clarity. You’ll gain valuable hands-on experience with enterprise systems while supporting a fast-paced, creative workforce.

Responsibilities

• Respond to incoming support requests via phone, email, or ticketing system

• Diagnose and resolve hardware, software, and connectivity issues

• Assist users with Microsoft 365, Windows OS, and commonly used applications

• Set up and configure desktops, laptops, and related equipment

• Manage password resets, account access, and basic system permissions

• Track support activity and maintain accurate documentation of tickets

• Escalate unresolved issues to Tier 2 support when necessary

• Support onboarding by preparing workstations and providing user orientation

Qualifications

• Associate’s degree in Information Technology or equivalent experience

• 1–2 years in a help desk or IT support role

• Knowledge of Microsoft 365, Windows OS, and basic troubleshooting tools

• Familiarity with remote support platforms and ticketing systems

• Strong communication and customer service skills

• Ability to follow procedures and multitask in a busy environment

• IT certifications (CompTIA A+, Microsoft) are a plus

Job Benefits

• Health, dental, and vision insurance

• Paid holidays, vacation, and sick leave

• 401(k) with employer match

• On-the-job training and development

• Fun, fast-paced work culture with creative professionals

• Opportunities to grow into desktop or systems support roles

Salary Range

$44,000 – $56,000 annually, depending on experience, certifications, and technical skill set.