Client Support Technician

Helping clients solve technical problems quickly and professionally is the heart of the Client Support Technician role. You’ll serve as the first point of contact for external users, offering prompt troubleshooting and clear guidance on system use, application functionality, and account access. Whether it’s a minor issue or a critical disruption, you’ll ensure each client feels supported and confident in the tools they rely on.

This is a direct-hire opportunity with our client in the financial services industry. It’s a great fit for someone who combines strong interpersonal skills with technical know-how and enjoys working in a fast-paced, customer-focused environment. You’ll gain valuable experience in client service, system support, and financial software platforms.

Responsibilities

• Respond to incoming client support requests via phone, email, or remote access

• Troubleshoot application, access, and connectivity issues with customer-facing systems

• Walk users through step-by-step resolutions and usage instructions

• Document client interactions, problems, and resolutions in a ticketing system

• Collaborate with internal IT and product teams to resolve complex technical issues

• Assist with onboarding new clients, including system setup and user training

• Monitor recurring issues and provide feedback to improve system usability

• Ensure all support activities align with service level expectations and security protocols

Qualifications

• Associate’s degree in IT, Computer Science, or a related field (or equivalent experience)

• 1–3 years of experience in a technical support, client service, or help desk role

• Familiarity with Windows OS, web-based platforms, and remote support tools

• Strong communication and customer service skills

• Ability to translate technical language into clear, user-friendly explanations

• Experience in a financial services or compliance-driven environment is a plus

• Certifications such as CompTIA A+ or Microsoft Fundamentals are helpful but not required

Job Benefits

• Health, dental, and vision insurance

• Paid time off, sick leave, and holidays

• 401(k) with company match

• Training and development opportunities

• Supportive work culture with client-focused values

• Growth path into senior support, client success, or technical account management roles

Salary Range

$48,000 – $63,000 annually, depending on experience, technical skills, and client service background.