Application Support Analyst

Keeping critical business applications running smoothly is at the core of the Application Support Analyst role. You’ll serve as the go-to expert for troubleshooting software issues, supporting end users, and coordinating with development teams to resolve bugs and system errors. This role ensures that business operations remain uninterrupted and users are empowered with the tools they need.

This is a direct-hire opportunity with our client in the insurance and risk management industry. It’s a great match for someone who has a strong understanding of business applications, excellent problem-solving skills, and the ability to communicate clearly with both technical and non-technical teams. You’ll be part of a team that directly supports productivity and system reliability across the organization.

Responsibilities

• Provide day-to-day support for business-critical software applications

• Troubleshoot and resolve user issues, application errors, and performance problems

• Act as a liaison between end users and development or vendor teams for issue resolution

• Assist with system updates, patches, and testing of new features

• Document issues, solutions, and processes in the support knowledge base

• Train users on new applications or features and ensure proper onboarding support

• Monitor application performance and proactively identify areas for improvement

• Collaborate on long-term enhancements, configurations, and integration efforts

Qualifications

• Bachelor’s degree in Information Systems, Computer Science, or a related field

• 2–4 years of experience in application support, business systems, or IT help desk roles

• Familiarity with enterprise applications such as ERP, CRM, or industry-specific platforms

• Understanding of databases, basic SQL queries, and application logs

• Strong analytical, communication, and customer service skills

• Experience with ticketing systems and support workflows

• Certifications in ITIL, application support, or business systems are a plus

Job Benefits

• Health, dental, and vision insurance

• Paid vacation, holidays, and sick time

• 401(k) with employer match

• Training and certification reimbursement

• Opportunities to grow into business systems analysis or application administration

• Collaborative environment focused on reliability and user satisfaction

Salary Range

$60,000 – $78,000 annually, depending on experience, application expertise, and technical proficiency.