Hire Help Desk and Service Desk Professionals Nationwide
Tier2Tek helps employers hire permanent IT support professionals across the United States. We recruit help desk technicians and service desk analysts who answer support requests, troubleshoot issues, and keep employees informed.
We prescreen candidates for technical skills, customer service, professionalism, and work history. Your shortlist reflects your ticket volume, support tools, and coverage needs. We have helped employers hire since 2014, and you pay only when you hire.
Examples of IT Support Positions We Have Filled
See how we have helped employers build their support teams. These examples show what each employer needed and the positions we filled.
Hired a bilingual technician with years of insurance-industry experience. Added evening support to help staff across multiple healthcare locations resolve technical issues after regular business hours. Expanded English and Spanish support to resolve employee technology issues across multiple office locations.Positions Filled by Tier2Tek
IT Support Technician
Placement summary
Bilingual IT Support HireProject details
Service Desk
Placement summary
Hired two service desk specialists for evening coverage.Project details
Help Desk
Placement summary
Hired two bilingual help desk technicians.Project details
Help Desk and Service Desk Positions We Recruit
We recruit for initial support, escalations, and team leadership. Each search focuses on the work your new hire will handle.
| Position | What they support |
|---|---|
| Help desk technicians | Answer support requests, troubleshoot common issues, and document tickets |
| Service desk analysts | Handle incidents and service requests, coordinate escalations, and update users |
| Tier 2 IT support specialists | Investigate complex issues and resolve tickets escalated by frontline staff |
| IT support leads | Coordinate ticket queues, guide technicians, and monitor service targets |
Titles and support levels vary by company. We clarify what candidates need to resolve and when they should involve another team.
Need someone focused on device setup and physical repairs? Explore our desktop support staffing services.
Screening for Technical Skills and Customer Service
Your service desk is often an employee’s first contact with IT. We look for candidates who can investigate problems, explain solutions, and follow through.
Our screening discussions cover:
- Troubleshooting: Asking useful questions and working through issues logically.
- Ticket prioritization: Recognizing business impact and handling competing requests.
- User communication: Listening carefully and explaining steps in plain language.
- Escalation: Knowing when to ask for help and documenting what has already been tried.
- Follow through: Updating users, recording solutions, and confirming the issue is resolved.
We tailor the search to your tools and environment. Relevant experience may include Microsoft 365, Windows, macOS, Active Directory, remote support tools, and ticketing platforms such as ServiceNow or Jira Service Management.
How Our IT Support Recruiting Works
Tell Us About Your Service Desk
Fill out the form below. We will reach out to discuss your ticket volume, user base, support channels, and hiring timeline. We also clarify shift schedules and the issues your team handles most often.
We Find and Prescreen Candidates
Our recruiters find candidates and discuss their experience, professionalism, and interest in your role. You typically receive a shortlist within one to three business days after your hiring requirements are confirmed.
Your Team Interviews and Decides
Interview candidates using your own process. Share your feedback and tell us if you want to move forward with a hire or review other candidates.
Direct Hire IT Support Staffing
We help you hire permanent employees for your own support team. Your new hires work under your management, using your tools and procedures.
- Nationwide recruiting for onsite, hybrid, and remote positions.
- No upfront placement fee.
- Pay only when you hire a candidate we introduce.
- A replacement guarantee under the terms of your agreement.
Tell Us About Your IT Support Opening
Share the role, location, schedule, and experience you need. We will reach out to discuss the next steps for your search.
Tell Us About Your Hiring Needs
Prefer to talk? Call (720) 722 2385.