After buying a new workstation or re-imaging it, outlook contacts and calendars can be challenging to import back over. Here is the iCloud approach to importing your contacts and calendar from your Iphone. You should already have an Icloud account when you setup your Iphone. If not, set it up and make sure it is … Read more
Identify the problem. Have you received an alarming rate of negative feedback regarding your IT phone support or are they coming from a few who are challenging to please? Are there metrics that provide accurate data identifying the problem? Breached SLAs Customer service Surveys MTTR times. Set expectations. The Service Desk team should be fully … Read more
If you are trying to copy a file or folder in your FTP client, you probably have found there are no options in your FTP client such as FileZilla to do so. Cutting or moving option is available, but not to copy or duplicate files and folders. Ouch! Don’t worry, downloading and the uploading back to … Read more
When selecting an MSP for your business needs, it’s important to identify a partner who offers expertise in the particular field. Specialized/experienced: Most MSPs provide an array of services asserting to be experts in every one. Does the MSP actually have veteran IT Managers who have worked for large enterprises? No matter the challenge, IT … Read more