Bill and Account Collectors Staffing

(720) 722-2385


Outsourced, Direct-Hire, Temp-To-Hire, Seasonal & Temporary Staffing

Bill and Account Collectors Staffing Agency

Bill and Account Collectors Staffing Agency

If you are looking to hire a Bill and Account Collection staff, Tier2Tek is here to help you with your staffing needs. Over the years, we have been providing Bill and Account Collection staffing for different industries.

Many businesses rely on Tier2Tek Staffing Agency for their staffing needs. We connect the right candidate to the right industry. Give us a call today and we can get started on finding the right candidates for your organization.


For Experienced Bill and Account Collectors Staffing

Email us or call us at (720) 722-2385

Tier2Tek employment agency will collaborate with your company or organization to help you with Bill and Account Collection experts. We have helped numerous firms to provide candidates that meets their requirements.

Furthermore, our team of staffing experts will provide additional screening for our candidates based on your requirements. With this, we can ensure that we provide you the right individual for your organization.

Consequently, this is our practice and why many companies trust Tier2Tek for their recruitment needs.

What Does a Bill and Account Collector Do?

The Bill and Account Collection specialists are responsible for locating and notifying customers of negligent accounts by mail or telephone to solicit payment. They are responsible for receiving payment and posting the amount to the customer account.

In addition, when customers fail to respond, they prepare a statement to the credit department.

Generally, Bill and Account Collectors keep records of the collection and status of customer accounts. Critical thinking, service orientation, management of personnel resources and complex problem solving are requirements needed for a Bill and Account Collector.

Sample Job Description for Staffing

Position Purpose:

Locate and notify customers of delinquent accounts by mail, telephone, or personal visit to solicit payment. Duties include receiving payment and posting amount to customer’s account, preparing statements to credit department if customer fails to respond, initiating repossession proceedings or service disconnection, and keeping records of collection and status of accounts.

Essential Job Functions:

  • Interacting With Computers
  • Organizing, Planning, and Prioritizing Work
  • Documenting/Recording Information Maintain financial or account records. Maintain medical records.
  • Communicating with Supervisors, Peers, or Subordinates Provide information to coworkers.
  • Resolving Conflicts and Negotiating with Others Negotiate financial arrangements.
  • Getting Information Interview employees, customers, or others to collect information. Obtain personal or financial information about customers or applicants.
  • Establishing and Maintaining Interpersonal Relationships
  • Performing Administrative Activities File documents or records.
  • Making Decisions and Solving Problems
  • Identifying Objects, Actions, and Events
  • Monitor Processes, Materials, or Surroundings Monitor financial information.
  • Communicating with Persons Outside Organization Discuss account status or activity with customers or patrons. Provide notifications to customers or patrons.
  • Updating and Using Relevant Knowledge
  • Processing Information Sort mail.

Duties and Responsibilities:

  • Record information about financial status of customers and status of collection efforts.
  • Locate and notify customers of delinquent accounts by mail, telephone, or personal visits to solicit payment.
  • Locate and monitor overdue accounts, using computers and a variety of automated systems.
  • Arrange for debt repayment or establish repayment schedules, based on customers’ financial situations.
  • Advise customers of necessary actions and strategies for debt repayment.
  • Answer customer questions regarding problems with their accounts.
  • Persuade customers to pay amounts due on credit accounts, damage claims, or nonpayable checks, or to return merchandise.
  • Confer with customers by telephone or in person to determine reasons for overdue payments and to review the terms of sales, service, or credit contracts.
  • Receive payments and post amounts paid to customer accounts.
  • Trace delinquent customers to new addresses by inquiring at post offices, telephone companies, credit bureaus, or through the questioning of neighbors.
  • Notify credit departments, order merchandise repossession or service disconnection, and turn over account records to attorneys when customers fail to respond to collection attempts.
  • Sort and file correspondence and perform miscellaneous clerical duties, such as answering correspondence and writing reports.
  • Perform various administrative functions for assigned accounts, such as recording address changes and purging the records of deceased customers.

Education/Experience:

Education:

High school diploma or equivalent
Moderate-term on-the-job training

Certifications:
  • Certified Accounts Payable Associate
  • Certified Accounts Payable Professional
  • Certified Professional Biller
  • Collection Industry Professional
  • Credit and Collection Complaince Officer
  • Credit and Collection Compliance Attorney
  • Credit and Collection Compliance Officer
  • Health Care Collection Management
  • Professional Collection Manager
  • Professional Collection Specialist

Knowledge List:

  • English Language – Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
  • Customer and Personal Service – Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
  • Mathematics – Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications.
  • Economics and Accounting – Knowledge of economic and accounting principles and practices, the financial markets, banking and the analysis and reporting of financial data.
  • Law and Government – Knowledge of laws, legal codes, court procedures, precedents, government regulations, executive orders, agency rules, and the democratic political process.
  • Computers and Electronics – Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.
  • Administration and Management – Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
  • Clerical – Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology.

Work Environment:

  • Body Positioning Requires sitting
  • Communication Requires telephone conversations Requires use of electronic mail Requires writing letters and memos Requires face-to-face discussions with individuals or teams Requires contact with others (face-to-face, by telephone, or otherwise)
  • Competition Requires competition or awareness of competitive pressures
  • Conflict Requires dealing with unpleasant, angry, or discourteous people Includes conflict situations
  • Impact of Decisions Requires making decisions that impact the results of co-workers, clients or the company Opportunity to make decisions without supervision Requires making decisions that affect other people, the financial resources, and/or the image and reputation of the organization Mistakes are not easily correctable and have serious consequences
  • Level of Challenge Freedom to determine tasks, priorities, and goals Requires being exact or highly accurate Requires repeating the same physical activities or mental activities over and over
  • Pace and Scheduling Requires meeting strict deadlines
  • Personal Interaction Requires work with external customers or the public Requires work with others in a group or team Requires coordinating or leading others in accomplishing work activities
  • Work Setting Requires working indoors in environmentally controlled conditions