What Does a Production Support Engineer Do?
Need a specialist to help identify and solve issues during the production of hardware or software? You are looking for Production Support Engineer staffing.
Firstly, the Production Support Engineer helps customers and clients with product-related issues. They help with anything from malfunctions to general questions. If a customer is unsure of how to use a specific product or feature of that product, the Support Engineer assists. They also gather data and record recurring problems to assure fixes in future variations of the product.
Henceforth, the Production Support Engineer is important to a company and its product manufacturing. Consequently, by working with customer issues, the Engineer help prevents a lack of sales or returns on confusing or malfunctioning products. Ultimately, the Engineer helps design better future products by ensuring specific issues are worked on going forward.
Simply put, the Engineer works to help figure out issues during the production process. They listen to customer inquiries to help figure out what is going wrong and how to address it. This solution further improves both the end product and the efficiency of production.
According to GlassDoor, the average salary of a Production Support Engineer is $85,143.
- Provides technical support for non-service-related issues.
- Serves as a technical support resource providing diagnostic support on warranty and non-warranty issues.
- Helps direct customers to fix less complex repairs or adjustments.
- Documents the results of a diagnostic in a database.
- Manages escalation requests to upper management.
- Assists with diagnostics and escalations.
- Maintains knowledge and technical understanding of current products and new products.
- Promotes products to help increase sales.
- Helps with redesign or restructuring of products if needed.
- Provides ongoing feedback to upper management.
- Is available for on-call responsibilities and on-demand client needs.
- Is available for overtime work when needed.
Common Certifications for Production Support Engineer Staffing
The CompTIA A+ certification is an ideal IT credential for beginners, regardless of what role they plan to go into. Overall, the certification assures that the candidate can install, configure and maintain personal computers, mobile devices, printers, and laptops. It demonstrates both basic technical abilities and troubleshooting skills, things crucial for all QA roles.
ISTQB Certified Tester Foundation Level (CTFL)
Provided by the International Software Testing Qualification Board, the Certified Tester Foundation Level certification proves that the candidate can do exactly that: test the quality and functionality of a product throughout its production cycle. Though overarching, the certification requires a course and test that shows the professional knows everything about the fundamentals of testing, static testing, management, and testing throughout each stage of the production process. Because Quality Assurance requires a bit of testing to ensure, having the knowledge behind the CTFL helps immensely.
ITIL Mastering Change Management Certification
Provided by ITIL, the frontrunning trainer and certification company in the IT world, the Mastering Change Management Certification is a high-level achievement for Quality Engineer candidates. Overall, it allows the candidate to pick an industry-specific niche for training, allowing them to build change management experience in their specific field. It also teaches how to do emergency changes and provides SIPOC and Extended SIPOC training.
Common Career Path and Related Jobs for Production Support Engineers
When a company is looking to incorporate new equipment or devices for their business, they turn to a Mechanical Design Engineer first. The Design Engineer is there to draft the product and help structure the design.
A Mechanical Design Engineer works closely with leadership and manufacturing teams to draw up design solutions. Furthermore, they use an amalgamation of design and engineering skills to interface the design for production.
The Quality Engineer’s main role is to help conserve and nurture a company’s software and/or hardware products. Firstly, this may involve incorporating automated testing to keep up-to-date data on a product’s performance. Secondly, this may involve debugging and troubleshooting problems that arise. Finally, the Quality Engineer may work with customer feedback in order to implement updates and fixes in the future.
Overall, the Mechanical Engineer is a master in all things mechanical (duh). This work may involve engines, steam machines, refrigeration, air-conditioning, and other machines based on power. They are experts in the design and function of heavy machinery.
This expertise allows for the Mechanical Engineer to create, repair, maintain, and upgrade equipment. For example, if you are looking for an engineer to oversee your production of elevators, you are looking for a Mechanical Engineer.