NOC Staffing Agency
Tier2Tek Staffing and Recruitment Agency provides solutions for NOC staffing. The NOC Technician monitors all components of an organization’s IT network. They utilize network monitoring tools to identify potential problems in the IT infrastructure. Furthermore, they have access to monitoring switches, routers, servers, and other services. In summary, their primary responsibility is to monitor the IT infrastructure and act upon any system alerts.
For Experienced IT NOC Staffing
Tier2Tek Staffing Firm has years of experience in staffing IT roles such as the NOC Technician Staffing. We take time to find the right candidate for your NOC staffing needs. Furthermore, our IT staffing company will get to know your specific needs and provide exceptional candidates within your time frame. We look forward to getting to know your company and filling this position for you as soon as possible.
What Does an IT NOC Specialist Do?
The IT department in an organization has multiple sub-departments. Every member is focused on their own role. As a result, they may have no idea that there’s a problem with the IT infrastructure. Therefore, the network operations center, known as the NOC, is there to monitor and send you alerts that may occur. They monitor all network activity.
NOC Technicians monitor the organization’s IT infrastructure 24/7. For example, they have monitoring tools that alert them if anything diverts from the norm. Afterward, the NOC Technician follows a set protocol to notify the responsible IT departments. The primary goal of the NOC technician is to proactively identify incidents and address them before they become problems.
According to GlassDoor, the average salary for a NOC Engineer is $78,228 a year.
Responsibilities of IT NOC Specialists include:
- Answer service requests via email, telephone, or in person.
- Monitor and identify major issues. Report them to management.
- Contact hardware and telecom vendors for support as necessary.
- Perform routine maintenance on company networks.
- Ensure policies and operational procedures are documented.
- Prepare reports for management on a weekly and monthly basis.
- Follow SOPs in order to perform routine network changes, migrations, and maintenance.
- Identify, troubleshoot, and solve network-related issues and problems proficiently using monitoring tools.
- Open trouble tickets and follow up on network issues.
- Complete all paperwork in a timely manner.
- Interact positively with peers, other departments, and vendors to identify operational issues.
- Provide corrective procedures to resolve problems.
- Be available for on-call responsibilities on a rotating schedule.
- Be available for overtime work when needed.
Common Certifications for a NOC Specialist
Cisco Certified Network Associate (CCNA)
The CCNA, provided by the technology juggernaut, Cisco, is considered a staple certification for all NOC specialists. Overall, the certification requires an entry-level course and test, proving abilities in Network access, IP connectivity, IP services, security, automation, and programmability. Therefore, it shows all the basic abilities that the NOC engineer needs to complete their work.
While the CCNA surrounds specifics ins Cisco networks, the CompTIA certification is vendor-neutral, being applicable to any provider. Overall, it’s a staple certification like the CCNA, but is more applicable, allowing the worker to prove they are fluent in any network. The test required for the certification demonstrates skills in essential networking concepts like cabling, device, and storage technologies; managing networks; security; and troubleshooting methodology and tools.
An ITIL, or Information Technology Infrastructure Library, certification demonstrates that the professional understands the basics of information technology and has learned how to apply it to both customer and business needs. The basis of this certification surrounds IT-related assets, accessibility, and resources that deliver value and benefits to customers. From delivery to maintenance, the basic ITIL certification shows that the candidate understands the interworkings of the related software or hardware.
Common Career Path for NOC Specialists
Sysadmins are responsible for the installation, configuration, maintenance, and upkeep of an organization’s servers.
They configure the enterprise servers and maintain the operating system life cycles. This includes active directory domains, group policies, print servers, VMware, email, single sign-on, and a variety of other services. The primary responsibility of the Sysadmin is to ensure services are available to users on the network.
Overall, the Infrastructure Software Engineer is a similar practice to a normal Software Engineer. Henceforth, the difference in roles comes down to the part of the software they develop. While Software Engineers use their expertise to create functioning applications, the Infrastructure Software Engineer comes first, creating the tools and basis upon the software to be built upon.
Furthermore, the Engineer will work with the software development team to decide what tools and Application Programming Interfaces (APIs) will be necessary and efficient for the project. Then, the Infrastructure team gets to work building the foundation of the product.
An Operations Manager helps assist and increase the efficiency and productivity of a company. They will typically have their hands in multiple departments and find different ways to help improve. They are also responsible for finding ways to help reduce costs where applicable in the various departments they manage.
Overall, Operation Managers are crucial to the inner workings of a company. They are vital in making sure a company is running as positively and efficiently as possible. The heartbeat of a company, they will make changes and help each department run.