Desktop Support Staffing

(720) 722-2385

Hire Smarter.
Grow Your Workforce.

Desktop Support Staffing Agency

Tier2Tek IT staffing agency specializes in Desktop Support Staffing by finding professional and qualified candidates for most industries. A desktop support specialist is second in line to assist end users with computer problems. After initial phone support, the desktop support agent personally arrives to the end user to resolve technical issues. Please browse all the roles we staff for.

Need to hire in December 2023?

For Experienced Desktop Support Staffing

Tier2Tek IT staffing firm has multiple years of experience in staffing for IT support. Most importantly, we make sure all our candidates have a background in desktop support and tier 2 operations. Let us know about your unique hiring needs and we will provide you talented candidates based on your time-frame

Average Salary

According to GlassDoor, the average salary for a Desktop Support Engineer is $74,403 a year.

Tier 2 IT Support Specialist

This desktop support individual has strong communication skills with at least two years of current desktop support experience. This includes hands-on and on-site support as opposed to help desk operations. This position assists end users with technical support of desktop computers, applications, and related technology.  Support includes specification, installation, and testing of computer systems and peripherals within established standards and guidelines.

  • Installs and repairs desktop hardware and software; installs/uninstalls voice and data systems; and processes work orders for voice, video, and data users.
  • Performs technical support in a formal or informal help desk setting to users with common hardware and software problems, which includes: logging, troubleshooting, testing, adjusting, resolving, or referring problems to the appropriate department.
  • Acts as a liaison between user groups and the Information Technology unit to communicate problems and possible solutions.
  • Maintains a computerized inventory of voice and data equipment and specialized services for users.
  • Maintains technical procedures, documentation, operational instructions, and/or projects.
  • Reads and understands technical or other complex materials.
  • Tests in-house or vendor-developed software and software upgrades for user requirements. Also documents errors or discrepancies for correction.
  • Elementary familiarity with networks and servers.  
  • Windows OS, user profiles, backup, and restore.
  • Works with Help Desk and Network Operations staff appropriately to determine and resolve problems received from clients.
  • Updating Asset Management. 
  • Mobile device support.
  • Knowledge of Audio/Visual.
  • Troubleshooting corporate printing.  
  • Works with procurement staff to purchase hardware and software.
  • Assesses functional needs to determine specifications for purchases.

Experience Level

The desktop support role is often considered an entry-level job. Oftentimes, those hired for support roles, like customer service representatives, have no prior experience in the exact field. They may be required to prove their desktop-based abilities (and some job postings require 1 to 2 years of desktop work experience), but they don’t often require an outright degree or expert-level experience. Once they have shown ability with hardware, they may be trained for the role through the company.

Common Certifications for Desktop Support

Certified Network Computer Technician (CNCT)

CompTIA A+

Google IT Support

Common Skills For Desktop Support Staffing

Knowledge of Correlated Computer Hardware

Record Keeping

Communication Skills

Common Career Path After Desktop Support

The next logical step for a Desktop Support worker is to move up to manager. Ultimately, this would involve the inclusion and advancement of managerial skills. Once a Desktop Support worker becomes an expert in the correlated product and expresses leadership abilities, they will be bumped up to a senior or managerial role.

Learn more here.

Once an IT service professional understands the core of the business software, they may be moved to a more specific role, covering the application specifically. The application support specialist’s duties consist of root cause analysis, data repair operations, methodology execution, and application service restoration. This is a level 3 support position and requires senior-level technical and application expertise.

Learn more here.

Once an expert on the employer’s hardware or software, the specialist may be moved into a more technical role. The IT Technician works to provide technical support to users in the organization and/or customers in person. In addition, they serve as the first point of contact for troubleshooting hardware and software problems. The IT Technician will also assist employees through telephone, email, remote, and in-person. Platforms to support will include Windows, Mac, Android, and iOS.

Learn more here.

Highest-Paying States for Desktop Support



Average Salary:



Average Salary:


New Hampshire

Average Salary: